About Webex Calling for Chrome (Preview release)

As a Webex Calling user, you can be productive while working in Google Workspace by placing calls directly from the Google Chrome browser, without the need for a separate desktop application.

Webex Calling for Chrome is available as an extension in the Google Chrome Web Store. Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Webex Calling for Chrome.

Prerequisites
The feature is available in "preview" mode. This release includes limited functionality and support, and could undergo changes in functionality and user experience, without notice, before full general availability. Cisco Technical Support provides reasonable effort support for features in preview mode. There is no Service Level Objective (SLO) in response times for features in preview mode; response times may be slow.

Webex Calling for Chrome (preview release) is available to all Webex Calling users with a Professional license. Users can install the extension by visiting Chrome Webstore, searching for Webex Calling for Chrome, and adding it as an extension into their Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following Operating Systems are supported:

  • Windows 10 and above

  • Mac OS version 11 Mountain Lion (or later)

  • ChromeOS

Calling Features

Webex Calling for Chrome (preview release) supports the following calling features:

  • Incoming and outgoing calls

  • Search for a user in the corporate directory and call from search result

  • Outgoing call from keypad

  • Click-to-call a phone number on the Chrome web page

  • Receive inbound call notifications in the client

  • Call Hold and Resume

  • View a history of placed, received, and missed calls from call history

Limitations and Restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome (preview release):

  • Calling from the web client uses system's default audio input and output devices. There’s no support for the user to select a specific device from the client. If a user has multiple devices, for example, a docking station with a monitor, then the user must select the monitor's audio input/output device in their OS settings (for example, Windows settings).

  • You can have only one browser client that is connected to Webex Calling. If you sign in from another instance of the client, you’re signed out from the earlier session.

  • Web client users in India can’t make or receive PSTN calls.

  • For administrators only. If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown. For detailed information on how to use Control Hub Analytics, see Analytics for Your Cloud Collaboration Portfolio.

Known Issues with this Release

With MacOS 13 (Ventura), if "Webex Calling for Chrome" extension is added to Chrome, then Chrome is added to Login Items. As a result, when the user logs into their MAC laptop, Chrome starts at login automatically.

To remove autostart from Chrome, go to the MAC System Settings, search for Login Items > Open at Login and then remove Chrome from the application list.