Overview

If you have numerous user calling data to add, the Bulk manage user calling data option is convenient, and the CSV support reduces effort for deployment and migration.


Exporting more than 1000 records export the data in a zip file format. The zip file contains a single CSV with all the data and multiple files less than 1000 records. You can import data which is less than 1000 records to CSV, as importing is limited to 1000 records. The files less than 1000 records are generated that further allow administrators to quickly import any updates.

Every user calling data created in Control Hub requires populating a wizard with many parameters and the CSV support streamlines the process.

The below functionalities are some of the features being supported:

  • Monitoring

  • Push to Talk

  • Receptionist Client

  • Outbound Calling Auth Codes

Bulk manage user calling data

To bulk manage user calling data:

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Service Settings, and then scroll to Manage User Calling Data.

2

Click Manage User Calling Data.

3

Select a location from the drop-down list to download data for user calling data on that location, or select all locations to download data for all user calling data.note


 
All Locations option in the drop-down list is disabled when your organization has more than 1000 calling users. It is recommended you export data per location.
4

(Optional) Click Download Data to select the specific user calling features to be included in the download.


 

Atleast one feature must be selected to proceed but more the features selected leads to a longer download time.

The download data option to select specific user data is applicable only for User Feature CSVs.
5

(Optional) Click Download .csv template to verify that your CSV file is properly formatted, making sure to fill in the required information.

6

Add or edit the first and last name, phone number, and so on and upload the updated CSV file.

7

Click View Import history / Tasks to view the status of your CSV import and indicating whether you've encountered any errors.


 

Error.csv file is generated in real time and is independent of the completion of the downloads.

Prepare your CSV
User Email is the only mandatory field that you must enter and the other fields are optional.
Table 1.
Column Description Supported Values

User Feature
User Email Enter the email ID of the user. Example: san@yahoo.com Character length: 1-30

By Default
Voicemail Enabled Select the voicemail enabled menu extension. True and False are the values that you can select from.

Voicemail
Send All Calls to VM Select the send all calls to VM menu extension. True and False are the values that you can select from.

Voicemail
Send Busy Calls to VM Select the send busy calls to VM menu extension. True and False are the values that you can select from.

Voicemail
Send Unanswered Calls to VM Select the send unanswered calls to VM menu extension. True and False are the values that you can select from.

Voicemail
Number Of Rings Before Sending Unanswered Calls to VM Enter the number of rings before sending unanswered calls to VM. Example: 3 Range: 2-20

Voicemail
New Voicemail Notification Enabled Select the new voicemail notification enabled menu extension. True and False are the values that you can select from.

Voicemail
New Voicemail Notification Destination Enter the new voicemail notification destination. Example: san@yahoo.com Character length: 1-30

Voicemail
Message Storage Type Select the message storage type. INTERNAL and EXTERNAL are the values that you can select from.

Voicemail
Message Storage Internal Mailbox New Message Indicator Select the message storage internal mailbox new message indicator. True and False are the values that you can select from.

Voicemail
Message Storage External Mailbox Email Enter the email ID for the message storage external mailbox. Example: san@yahoo.com Character length: 1-30

 
Only applicable for EXTERNAL type

Voicemail
Transfer To Number Enabled Select the transfer to number. True and False are the values that you can select from.

Voicemail
Transfer To Number Destination Enter the transfer to number destination. Example: 19095550000. Character length: 1-23

Voicemail
Email Copy Of Message Enabled Select the email copy of message. True and False are the values that you can select from.

Voicemail
Email Copy Of Message Email Id Enter the email ID for the email copy of message. Example: san@yahoo.com Character length: 1-30

Voicemail
Fax Messaging Enabled Select the fax messaging option. True and False are the values that you can select from.

Voicemail
Fax Messaging Phone Number Enter the fax messaging phone number. Example: 19095550000. Character length: 1-23

Voicemail
Fax Messaging Extension Enter the fax messaging extension. Example: 93670. Character length: 1-23

Voicemail
Call Forwarding Always Enabled Select the call forwarding always enabled option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding Always Phone Number Enter the call forwarding always phone number. Example: 19095550000. Character length: 1-23

Call Forwarding
Call Forwarding Always Play Tone Enabled Select the call forwarding always play tone-enabled option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding Always Send To Voicemail Enabled Select the call forwarding always send to voicemail enabled option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding Busy Enabled Select the call forwarding busy option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding Busy Phone Number Enter the call forwarding busy phone number. Example: 19095550000. Character length: 1-23

Call Forwarding
Call Forwarding Busy Send To Voicemail Enabled Select the call forwarding busy send option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding No Answer Enabled Select the call forwarding busy send option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding No Answer Phone Number Enter the call forwarding no answer phone number. Example: 19095550000. Character length: 1-23

Call Forwarding
Call Forwarding No Answer Send To Voicemail Enabled Select the call forwarding no answer send to voicemail enabled option. True and False are the values that you can select from.

Call Forwarding
Call Forwarding No Answer Number Of Rings Enter the call forwarding no answer number of rings. Example: 11 Character length: 1-23

Call Forwarding
Business Continuity Enabled Select the business continuity option. True and False are the values that you can select from.

Call Forwarding
Business Continuity Phone Number Enter the business continuity phone number. Example: 19095550000. Character length: 1-23

Call Forwarding
Business Continuity Send To Voicemail Enabled Select the business continuity send to voicemail enabled option. True and False are the values that you can select from.

Call Forwarding
Call Waiting Enabled Select the call waiting enabled option. True and False are the values that you can select from.

Call Waiting
External Caller ID Number Enter the external caller ID phone number in E194 format. Example: 19095550000. Character length: 1-23

Caller ID
Caller ID First Name Enter the caller ID first name. Example: San. Character length: 1-23

Caller ID
Caller ID Last Name Enter the caller ID last name. Example: Tway. Character length: 1-23

Caller ID
External Caller ID Name Policy Select the external caller ID name policy. INTERCEPT_ALL and ALLOW_ALL are the values that you can select from.

Caller ID
Custom External Caller ID Name Enter the caller ID name.

Caller ID
Block Caller ID for Forwarded Calls Select the block caller ID for forwarded calls. True and False are the values that you can select from.

Caller ID
Emergency Call Back Number Type Enter the emergency call-back number type. Example: 19095550000. Character length: 1-23

Emergency Call Back
Emergency Call Back Number Enter the emergency call-back number. Example: 19095550000. Character length: 1-23

Emergency Call Back
Ring Devices For Click To Dial Calls Enabled Select the ring devices for click to dial calls enabled. True and False are the values that you can select from.

Applications
Ring Devices For Group Page Enabled Select the ring devices for group page option. True and False are the values that you can select from.

Applications
Ring Devices For Call Park Enabled Select the ring devices for call park option. True and False are the values that you can select from.

Applications
Desktop Client Enabled Select the desktop client option. True and False are the values that you can select from.

Applications
Mobile Client Enabled Select the mobile client option. True and False are the values that you can select from.

Applications
Tablet Client Enabled Select the tablet client option. True and False are the values that you can select from.

Applications
Desktop Browser Enabled Select the desktop browser option. True and False are the values that you can select from.

Applications
Barge In Enabled Select the barge in option. True and False are the values that you can select from.

Barge In
Barge In Tone Enabled Select the barge in tone option. True and False are the values that you can select from.

Barge In
Call Intercept Enabled Select the call intercept option. True and False are the values that you can select from.

Call Intercept
Call Intercept Incoming Call Type Select the call intercept incoming call option. INTERCEPT_ALL and ALLOW_ALL are the values that you can select from.

Call Intercept
Call Intercept Incoming Call Voicemail Enabled Select the call intercept incoming call voicemail option. True and False are the values that you can select from.

Call Intercept
Call Intercept Incoming Call New Phone Number Announcement Enabled Select the call intercept incoming call new phone number announcement option. True and False are the values that you can select from.

Call Intercept
Call Intercept Incoming Call New Phone Number Announcement Destination Enter the call intercept incoming call new phone number announcement destination option. Example: 19095550000. Character length: 1-23

Call Intercept
Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Enabled Select the call intercept incoming call new phone number announcement zero transfer option. True and False are the values that you can select from.

Call Intercept
Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Destination Enter the call intercept incoming call new phone number announcement zero transfer destination option. Example: 19095550000. Character length: 1-23

Call Intercept
Call Intercept Outgoing Call Type Select the call intercept outgoing call option. INTERCEPT_ALL and ALLOW_LOCAL_ALL are the values that you can select from.

Call Intercept
Call Intercept Outgoing Call Transferred Enabled Select the call intercept outgoing call transferred option. True and False are the values that you can select from.

Call Intercept
Call Intercept Outgoing Call Transferred Phone Number Enter the call intercept outgoing call transferred phone number option. Example: 19095550000. Character length: 1-23

Call Intercept
Incoming Calls Enabled Select the incoming calls option. True and False are the values that you can select from.

Incoming Calls
Incoming Calls Internal Calls Enabled Select the incoming internal calls option. True and False are the values that you can select from.

Incoming Calls
Incoming Calls Collect Calls Enabled Select the incoming collect calls option. True and False are the values that you can select from.

Incoming Calls
Incoming Calls Transfer Types Select the incoming transfer type option. ALLOW_ALL_EXTERNAL, ALLOW_ONLY_TRANSFERRED_EXTERNAL and BLOCK_ALL_EXTERNAL are the values you can select from.

Incoming Calls
Outgoing Calls Enabled Select the outgoing calls option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Internal Action Select the outgoing calls internal action option. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Internal Transfer Enabled Select the outgoing calls internal transfer option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Local Action Select the outgoing calls local action option. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Local Transfer Enabled Select the outgoing calls local transfer option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Toll Free Action Select the outgoing calls toll free action option. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Toll Free Transfer Enabled Select the outgoing calls toll free transfer option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Long-Distance Action Select the outgoing calls long-distance action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Long-Distance Transfer Enabled Select the outgoing calls long-distance transfer option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls International Action Select the outgoing calls international action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls International Transfer Enabled Select the outgoing calls international transfer option. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls National Action Select the outgoing calls national action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls National Transfer Enabled Select the outgoing calls national transfer action. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Operator Assistance Action Select the outgoing calls operator assistance action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Operator Assistance Transfer Enabled Select the outgoing calls operator assistance transfer action. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Chargeable Directory Assistance Action Select the outgoing calls chargeable directory assistance action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Chargeable Directory Assistance Transfer Enabled Select the outgoing calls chargeable directory assistance transfer action. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Special Services I Action Select the outgoing calls special services action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Special Services I Transfer Enabled Select the outgoing calls special services transfer action. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Premium Services I Action Select the outgoing calls premium services action. ALLOW, AUTH_CODE, and BLOCK are the values you can select from.

Outgoing Calls
Outgoing Calls Premium Services I Transfer Enabled Select the outgoing calls premium services transfer action. True and False are the values that you can select from.

Outgoing Calls
Outgoing Calls Authorization Code Action Select the outgoing calls authorization code action. ADD, REMOVE, and REPLACE are the values you can select from.

Outgoing Call Auth Codes
Outgoing Calls Authorization Code Name Enter the outgoing calls authorization code name action. Example: San. Character length: 1-23

Outgoing Call Auth Codes
Outgoing Calls Authorization Code Value Enter the outgoing calls authorization code value. Example: 19095550000. Character length: 1-23

Outgoing Call Auth Codes
Outgoing Calls Transfer Number Enter the outgoing calls transfer number. Example: 19095550000. Character length: 1-23

Auto-transfer Number
Compression Select the compression type. ON and OFF are the values that you can select from.

Compression Options
Executive type Select the executive type. UNASSIGNED, EXECUTIVE, and EXECUTIVE_ASSISTANT are the values you can select from.

Executive Assistant
Call Recording Enabled Select the call recording type. True and False are the values that you can select from.

Call Recording
Call Recording Type Select the call recording type. ALWAYS, NEVER and OnDEMAND are the values you can select from.

Call Recording
Call Recording Start Stop Announcement Enabled Select the call recording start stop announcement option. True and False are the values that you can select from.

Call Recording
Call Recording Voicemail Enabled Select the call recording voicemail option. True and False are the values that you can select from.

Call Recording
Call Recording Notification Enabled Select the call recording notification option. True and False are the values that you can select from.

Call Recording
Call Recording Notification Type Select the call recording notification type option. Play Announcement and Beep are the values you can select from.

Call Recording
Call Recording Reminder Tone Enabled Select the call recording reminder tone option. True and False are the values that you can select from.

Call Recording
Call Recording Reminder Tone Interval Select the call recording reminder tone interval option. True and False are the values that you can select from.

Call Recording
Hoteling Enabled Select the hoteling enabled option. True and False are the values that you can select from.

Hoteling
Monitoring Enabled Select the monitoring enabled option. True and False are the values that you can select from.

Monitoring
Monitored Line Action Select the monitoring line action option. ADD, REMOVE, and REPLACE are the values you can select from.

Monitoring
Monitored Line / Call Park Extension Enter the monitoring line or call park extension option. Example: 19095550000. Character length: 1-23

Monitoring
Monitored Call Park Extension Location Enter the monitoring call park extension location option. Example: Connecticut. Character length: 1-23

 
This is applicable only if you have provided the CALL_PARK_EXTENSION

Monitoring
Privacy Auto Attendant Extension Dialing Enabled Select the privacy auto attendant extension dialing option. True and False are the values that you can select from.

Privacy
Privacy Auto Attendant Name Dialing Enabled Select the privacy auto attendant name dialing option. True and False are the values that you can select from.

Privacy
Privacy Selective Line Status Sharing Enabled Select the privacy selective line status sharing option. True and False are the values that you can select from.

Privacy
Privacy User Action Select the privacy user action option. ADD, REMOVE, and REPLACE are the values you can select from.

Privacy
Privacy User ID Enter the privacy user ID option. Example: 19095550000. Character length: 1-23

Privacy
Push To Talk Access Type Select the push to talk access type option. ALLOW_USERS and BLOCK_USERS are the values that you can select from.

Push To Talk
Push To Talk Connection Type Select the push to talk connection type option. ONE_WAY and TWO_WAY are the values that you can select from.

Push To Talk
Push To Talk User Action Select the push to talk user action option. ADD, REMOVE, and REPLACE are the values you can select from.

Push To Talk
Push To Talk User ID Enter the push to talk user ID. Example: 19095550000. Character length: 1-23

Push To Talk
Receptionist Client Enabled Select the receptionist client option. True and False are the values that you can select from.

Receptionist
Receptionist Client User Action Select the receptionist client user action option. ADD, REMOVE, and REPLACE are the values you can select from.

Receptionist
Receptionist Client User Enter the receptionist client user option. Example: 19095550000. Character length: 1-23

Receptionist
Announcement Language Select the announcement language. The values are based on the partner's language preferences

Announcement Language
Alternate Numbers Action Enter the alternate numbers action. Example: 19095550000. Character length: 1-23

Alternative Numbers
Alternate Numbers Phone Number Enter the alternate numbers phone number. Example: 19095550000. Character length: 1-23

Alternative Numbers
Alternate Numbers Extension Enter the alternate numbers extension. Example: 93671. Character length: 1-23

Alternative Numbers
Alternate Numbers Ring Pattern Select the alternate numbers ring pattern. NORMAL and LONG_LONG are the values that you can select from.

Alternative Numbers