a user interacting with various Webex bots in different messaging spaces
Examples of Cisco-developed bots in use

Add the Smartsheet bot to a Webex space

To add the Smartsheet bot to a Webex space:

  1. Go to Messaging and choose a space to which you’d like to add the Smartsheet bot.

    NOTE: You can also create a new space with just the Smartsheet bot.

  2. Choose People, select Add People, and then enter the Smartsheet bot email address: Smartsheet02@webex.bot
  3. The bot responds with a card in the space. If you’re in a direct space with the bot, send a Hi message; otherwise send @smartsheet hi in a group space.
  4. Select Link Smartsheet account and log in with your Smartsheet credentials.

There are few commands you can use to interact with the Smartsheet Bot in Webex. To get a list of commands, enter hi in a direct space, or @smartsheet help in a group space.

You can create new notifications or manage existing notifications for events in your Smartsheet, and you'll get notified in the Webex space.

  1. In the space with the Smartsheet bot, enter manage and send the message. You can also enter @smartsheet manage and send the message to manage notifications in group spaces.

    If your authorization is not linked, you will get a card to link Smartsheet Auth instead.

  2. Select the link generated by the bot to go to the Smartsheet notifications dashboard.
  3. From the dashboard:
    • Edit existing: Edit notifications configured for any space where the Smartsheet bot is a member.
    • Add new: Select Add new notification, then choose the notification type and service.
  4. The List of Events for which the Smartsheet Bot can notify users are:
    • Column Cell Updated: Configure notifications to trigger when specific text is updated in a particular column. For example, if there is a column titled Assigned To, you can set up the bot to notify you whenever your name is added to that column—ensuring you stay informed of new task assignments in real time.
    • Comment Added, Updated, or Replied To: Get a notification when a comment is added, updated or replied to in the Smartsheet.
    • Sheet Shared with Me: Get a notification when a Smartsheet is shared with you.
    • Sheet Updated: Includes notifications for a Sheet When Row Created, Row Updated, Row Deleted, Column Created, Column Deleted, Attachment Created, and Attachment Deleted.