When you are registering your device to Webex during the set up wizard, you need to enter your Webex activation code. If you are unable to connect to Webex, the button Cloud Connection Test becomes available. Select it in order to check the connectivity. If the test fails, the network page is available and you can see the network status along with the result of the test.

Follow the next steps to run a Webex connectivity test once your device is activated:


Tap your device's name in the top left corner and choose Settings .


Select Issues and Diagnostics .


Tap Webex connectivity test .

The tests are logged in the application log, so you can send them to your administrator or use the send logs functionality.