Get started with customer managed devices
This feature will implement an interface where enterprise administrators can add third-party SIP devices like door phones, overhead pagers and ATAs. The customer will need to provision these devices manually and will own the SIP Authentication Credential. The customer will be responsible for any fraud created due to failure to secure these credentials.
The following specifications apply when adding third-party SIP devices:
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Each customer managed device can only have one workspace assigned to it.
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Supported Models, per certified vendor, must support SIP-TLS 1.2. Not all makes and models are supported.
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There are minimum firmware requirements in place. Please check with the vendor's support portals for details.
To request new device support, please contact your Cisco Account Manager to request additional devices. |
Example
Want to see how it's done? Watch this video demonstration on how to add your customer managed devices in Control Hub.
Add your customer managed device in devices
Before you begin
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From the customer view in https://admin.webex.com, locate management. |
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Select . |
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Click |
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Insert the name of the device location, e.g., 'Reception' or 'Conference Room.’ |
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Click Next. |
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Select Cisco IP Phone. |
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From the Select Device drop-down menu, select Customer Managed Device. |
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Choose the Device Vendor from the drop-down menu and enter the MAC address.
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Read the disclaimer and click the confirmation box. |
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Click Next. |
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Assign a Number to your device. |
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Click Save. |
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The confirmation screen is shown with important information you need to finish the provisioning process of your Customer Managed
Device.
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Add your customer managed device in workspaces
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From the customer view in https://admin.webex.com, locate management. |
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2 |
Select . |
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Enter the following information:
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Click Next. |
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Select Cisco IP Phone. |
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From the Select Device drop-down menu, select Customer Managed Device. |
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Choose the Device Vendor from the drop-down menu and enter your MAC address.
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Read disclaimer and click confirmation checkbox. |
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Click Next. |
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Assign a Number to your device. |
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Click Save. |
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The confirmation screen is shown with important information that you will need to finish the provisioning process of your Customer Managed Device.
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Configure customer-managed devices you already added
Before you begin
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Copy Button is only shown after going through the regeneration dialog—Will revert to regenerate and password hidden when revisiting the side panel.
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From the customer view in https://admin.webex.com, locate management. |
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Select Devices. |
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Locate and select the customer-managed device. |
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Under Details, click Regenerate Password. |
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Click Regenerate to confirm your password. |
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Your newly generated password is shown in the field.
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Searching for devices
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From the customer view in https://admin.webex.com, locate management. |
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Select Devices. |
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Enter your device name. |
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Results will auto-populate in the table below the search field. |
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Locate and Select the customer-managed device to make changes. |