Get started with customer managed devices

This feature will implement an interface where enterprise administrators can add third-party SIP devices like door phones, overhead pagers and ATAs. The customer will need to provision these devices manually and will own the SIP Authentication Credential. The customer will be responsible for any fraud created due to failure to secure these credentials.

The following specifications apply when adding third-party SIP devices:

  • Each customer managed device can only have one workspace assigned to it.

  • Supported Models, per certified vendor, must support SIP-TLS 1.2. Not all makes and models are supported.

  • There are minimum firmware requirements in place. Please check with the vendor's support portals for details.


To request new device support, please contact your Cisco Account Manager to request additional devices.

Example

Want to see how it's done? Watch this video demonstration on how to add your customer managed devices in Control Hub.

Add your customer managed device in devices

Before you begin

1

From the customer view in https://admin.webex.com, locate management.

2

Select Devices > Add Devices > Workspace.

3

Click Next > New Workspace.

4

Insert the name of the device location, e.g., 'Reception' or 'Conference Room.’

5

Click Next.

6

Select Cisco IP Phone.

7

From the Select Device drop-down menu, select Customer Managed Device.

8

Choose the Device Vendor from the drop-down menu and enter the MAC address.


 

At this time, only approved SIP devices can be added. If you have a non-approved device, it cannot be added at this time.
9

Read the disclaimer and click the confirmation box.
10

Click Next.

11

Assign a Number to your device.

12

Click Save.

13

The confirmation screen is shown with important information you need to finish the provisioning process of your Customer Managed Device.


 

Note your SIP Username and Password as you need this to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time you can see the password in full.

Add your customer managed device in workspaces

1

From the customer view in https://admin.webex.com, locate management.

2

Select Workspaces > Add Workspace.

3

Enter the following information:

  • Name — What do you want to name the workspace?

  • Type — What type best describes this workspace?

  • Capacity — How many people is this workspace suitble for?

  • Location — Where is this space located?

4

Click Next.

5

Select Cisco IP Phone.

6

From the Select Device drop-down menu, select Customer Managed Device.

7

Choose the Device Vendor from the drop-down menu and enter your MAC address.


 

At this time, only approved SIP devices can be added. You cannot add non-approved device at this time.
8

Read disclaimer and click confirmation checkbox.

9

Click Next.

10

Assign a Number to your device.

11

Click Save.

12

The confirmation screen is shown with important information that you will need to finish the provisioning process of your Customer Managed Device.


 

Note your SIP Username and Password as you will need this to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time you can see the password in full.

Configure customer-managed devices you already added

Before you begin

  • Copy Button is only shown after going through the regeneration dialog—Will revert to regenerate and password hidden when revisiting the side panel.

1

From the customer view in https://admin.webex.com, locate management.

2

Select Devices.

3

Locate and select the customer-managed device.

4

Under Details, click Regenerate Password.

5

Click Regenerate to confirm your password.

6

Your newly generated password is shown in the field.


 

The administrator for this device is responsible for maintaining these credentials. This password is visible at this time only. Please copy and keep this information for your records and future use.

Searching for devices

1

From the customer view in https://admin.webex.com, locate management.

2

Select Devices.

3

Enter your device name.
4

Results will auto-populate in the table below the search field.

5

Locate and Select the customer-managed device to make changes.