Outbound call types

This is a list of different outbound call types available for Webex Calling in the Control Hub:

  • Internal Calls—are calls within your own company. It includes calls to others within your own site and to other locations as well. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • Toll Free Calls—are calls to a telephone number that is billed for all arriving calls instead of incurring charges to the originating caller, usually free of charge from a landline. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • National Calls—are calls within your country of origin, both within and outside of your local area code. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • International Calls—are calls to locations outside of your country that require an international calling code before the number is dialed (US, Canada, and Puerto Rico are an exception as calls among these countries aren’t treated as international currently). You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • Operator Assistance Calls—are any calls starting requiring Operator Assistance. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • Chargeable Directory Assistance Calls—are calls to Directory Assistant companies that require a charge to connect the call. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • Special Services I and Special Services II are calls to carrier-specific number assignments to special services or destinations. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

  • Premium Services I and Premium Services II are used to provide information or entertainment for a fee charged directly to the caller. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second, or third.

Configure outgoing calling permissions for a user

1

From the customer view in https://admin.webex.com go to Users and select the user that you want to configure outgoing calling permissions for.

2

Select Calling > Outgoing call permissions from the Call handling section.

Outgoing Calling Permissions help to manage the user's outgoing permission settings, authorization codes, or autotransfer numbers.
  • Default Settings—The default outgoing call settings which are based on your organization’s or location’s settings.

  • Custom Settings—Allows you to manually define the user’s outgoing call permissions.

3

Choose Custom Settings and click Save.

4

Choose the Call Type or Other Settings that you want to update and click Save.

Configure outgoing calling permissions for a workspace

1

From the customer view in https://admin.webex.com go to Workspaces and select the workspace that you want to configure outgoing calling permissions for.

2

Select Calling > Outgoing call permissions from the Call handling section.

Outgoing Calling permissions help to manage the workspace's outgoing permission settings, authorization codes, or autotransfer numbers.

  • Default Settings—The default outgoing call settings which are based on your organization’s or location’s settings.

  • Custom Settings—Allows you to manually define the workspace's outgoing call permissions.

3

Choose Custom Settings and click Save.

4

Choose the Call Type or Other Settings that you want to update and click Save.

Configure incoming calling permissions for a user

1

From the customer view in https://admin.webex.com go to Users and select the user that you want to configure incoming calling permissions for.

2

Select Calling > Incoming call permissions from the Call handling section.

Incoming calling permissions help to manage the user’s receiving call types (such as collect calls). The default settings are based on your organization’s or location’s incoming calling permissions. When a call is blocked, callers are disconnected without hearing any announcement.

  • Default Settings—The default incoming call settings which are based on your organization’s or location’s settings.
  • Custom Settings—Allows you to manually define the user’s incoming call permissions.
3

Under the Custom Settings, choose the settings that you want to update and click Save.

Configure incoming calling permissions for a workspace

1

From the customer view in https://admin.webex.com go to Workspaces and select the workspace that you want to configure incoming Calling permissions for.

2

Select Calling > Incoming call permissions from the Call handling section.

Incoming calling permissions help to manage the workspace’s receiving call types (such as collect calls). The default settings are based on your organization’s or location’s incoming calling permissions. When a call is blocked, callers are disconnected without hearing any announcement.

  • Default Settings—The default incoming call settings which are based on your organization’s or location’s settings.
  • Custom Settings—Allows you to manually define the workspace’s incoming call permissions.
3

Under the Custom Settings, choose the settings that you want to update and click Save.