My Bluetooth® device can't find the headset

Try these steps if your headset doesn't connect with your Bluetooth® device:

  • On your call device:

    • Turn Bluetooth off, then on again.

    • Delete the headset from the list of Bluetooth devices and pair the headset again.

  • Reboot your headset.

  • Reboot your call device.

  • Make sure that your headset is within 3 feet (1 meter) of your intended device.

  • Clear all paired devices from the headset and start the pairing process over.

  • Make sure the Bluetooth drivers on your Windows or Mac device are up to date.