Add Phone Numbers

Before you begin

  • Numbers must follow E.164 format for all countries, except for the United States, who can also follow the National format.

  • Depending on the country, the numbers are formatted according to local dialing requirements. For example, if a country code is required, you can enter numbers with or without the code, and the code is prepended.

1

From the customer view in https://admin.webex.com, go to Servcies, and choose Calling > Numbers.

2

Click Add Numbers.

3

Choose a location from the Location drop-down menu.

4

Click Next.

5

To activate numbers later, toggle on Activate Numbers Later.


 
When this option is enabled, phone numbers are available for configuration immediately, but need to be activated by contacting your carrier directly. Enable this option if you are porting numbers over at a later time.
6

Enter each phone number to be added. Separate each number using a comma.


 
You can add up to 1,000 numbers.

 

Numbers are automatically validated when you add a comma or press Enter.

7

Click Save.

The new phone numbers appear in your numbers list.


 

Additional validation occurs after you click Save. For example, if a number being added already exists for the location, an error message appears, and you can't save. Remove any invalid numbers and click Save again.

Activate or Remove Phone Numbers

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

To activate an inactive phone number, click the Actions column and choose Activate.


 

If an inactive number is assigned to a feature, user, or workspace, it will remain inactive until activated using the Activate option under Actions or using the bulk activation method, which is outlined in Activate Numbers in Bulk.

3

To remove a phone number, click the Actions column and choose Delete.


 
If the phone number is already assigned to a user, workspace, or feature, the delete option is not available.

Activate Numbers in Bulk

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

You can filter your list of numbers based on a specific location, status, or both. Click Inactive to see only the numbers that are in an inactive state.

3

You can activate 500 numbers at a time by selecting Activate Numbers at the top of your list.

4

Confirm by clicking Activate.

Search and Filter Phone Numbers and Extensions

You can search and filter numbers to quickly find numbers that are unassigned or inactive.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Use the search bar to find a phone number or extension.

3

Filter your phone numbers by selecting the filter to apply, at the top of the page. Filter by All, Unassigned, Assigned, Inactive, Extension Only, or Toll-free.


 
You can also filter by location by choosing a location from the drop-down menu.

Get a List of Phone Numbers

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Click the Export icon to download a CSV file with the list of phone numbers for your organization.