Introduction

1

Visual message-waiting indicator (handset)

This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.

To change the light or the audible voice-message indicator, sign in to the phone support pages and access the message-indicator settings. You can change each setting to on or off.

Your administrator can also change your settings.

2

Visual notification of the phone state

• Toggle the Mute and Speakerphone buttons on and off to indicate the phone state.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

3

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

4

Adjustable ringtone, pitch, and volume

• Select Applications > User preferences

• Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.

Your administrator can also change your settings.

5

Hearing aid compatible (HAC) handset

Supports these accessibility features:

• Hearing-aid compatible.

• Magnetic coupling of the hearing aid.

• Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

• Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco IP Phones support these TTY and TDD features:

• Acoustic or direct connect TTYs from industry-leading manufacturers.

• Real-time text transmission over phone lines.

• Hearing and voice carry over phones (HCO/VCO).

• VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line and feature buttons on the Cisco IP Phone

• On the Cisco IP Phone 7861, the line and feature buttons are on the right side of the phone.

• On the Cisco IP Phone 7821 and 7941, the line and feature buttons are on the left side of the screen.

• The Cisco IP Phone 7811 does not have line and feature buttons.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Colors indicate your phone's status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to a hunt group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

• Red, flashing—Remote line on hold

3

Back-lit grayscale LCD screen with adjustable contrast on the Cisco IP Phone

• The Cisco IP Phone 7811 does not have a back light.

Allows you to adjust your phone screen's contrast.

4

Softkeys

• These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

• The Navigation cluster is located in the center of the phone.

Use the Navigation ring to move up and down in the phone LCD. The Select button is in the center of the Navigation cluster.

6

Messages button, Applications button, and Contacts button

• These three large buttons are located to the left of the Navigation cluster.

• In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

7

Hold button, Transfer button, and Conference button

• These three large buttons are located to the right of Navigation cluster.

• In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

8

Volume key

• This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

Cisco IP Phone 7821, 7841, and 7861:

• Headset, Speakerphone, and Mute buttons located to the right of the keypad.

• The Speakerphone button is on the top, the Headset button is in the middle, and the Mute button is on the bottom.

Cisco IP Phone 7811:

• Speakerphone and Mute buttons located to the right of the keypad.

• The Speakerphone button is on the top and the Mute button is on the bottom.

• The Cisco IP Phone 7811 does not contain a headset port nor have a Headset button.

Provide audible notification of the phone state:

• Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

• Use the Headset button to toggle the headset on or off. When the headset is on, the button is lit.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line and feature buttons on the Cisco IP Phone

• On the Cisco IP Phone 7861, the line and feature buttons are on the right side of the phone.

• On the Cisco IP Phone 7821 and 7941, the line and feature buttons are on the left side of the screen.

• The Cisco IP Phone 7811 does not have line and feature buttons.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Colors indicate your phone's status:

• Green—Line is idle.

• Red, steady—Line is active or in use.

• Red, flashing—Line is on hold or there is an inbound call.

• Amber, steady—Line is unregistered (cannot be used).

3

Back-lit grayscale LCD screen with adjustable contrast on the Cisco IP Phone

• The Cisco IP Phone 7811 does not have a back light.

Allows you to adjust your phone screen's contrast.

4

Softkeys

• These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

• The Navigation cluster is located in the center of the phone.

Use the Navigation ring to move up and down in the phone LCD. The Select button is in the center of the Navigation cluster.

6

Messages button, Applications button, and Contacts button

• These three large buttons are located to the left of the Navigation cluster.

• In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

7

Hold button, Transfer button, and Conference button

• These three large buttons are located to the right of Navigation cluster.

• In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

8

Volume key

• This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

Cisco IP Phone 7821, 7841, and 7861:

• Headset, Speakerphone, and Mute buttons located to the right of the keypad.

• The Speakerphone button is on the top, the Headset button is in the middle, and the Mute button is on the bottom.

Cisco IP Phone 7811:

• Speakerphone and Mute buttons located to the right of the keypad.

• The Speakerphone button is on the top and the Mute button is on the bottom.

• The Cisco IP Phone 7811 does not contain a headset port nor have a Headset button.

Provide audible notification of the phone state:

• Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

• Use the Headset button to toggle the headset on or off. When the headset is on, the button is lit.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

1

Lighted buttons on the Cisco IP Phone 7821, 7841, and 7861

The Cisco IP Phone 7811 does not have programmable line buttons.

Allow you to access the following features:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

• Web-based services, such as a personal address book

• Phone features, such as privacy

Indicate your phone's status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to hunt group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

1

Lighted buttons on the Cisco IP Phone 7821, 7841, and 7861

The Cisco IP Phone 7811 does not have programmable line buttons.

Allow you to access the following features:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

• Web-based services, such as a personal address book

• Phone features, such as privacy

Indicate your phone's status:

• Green—Line is idle.

• Red, steady—Line is active or in use.

• Red, flashing—Line is on hold or there is an inbound call.

• Amber, steady—Line is unregistered (cannot be used).

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

1

LED bar

The phone screen displays the current state and the LED bar displays:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

2

Visual notification of the phone state and message-waiting indicator

The phone screen displays the current state.

When you have a message, a message is displayed on the phone screen. Your phone also provides an audible message-waiting indicator.

3

Adjustable ringtone, pitch, and volume

• Select Settings > User preferences > Ringtone to change the ringtone.

• Adjust the volume level for the phone ring. When not in a call, press Volume to raise or lower the volume.

  When you adjust the volume, the LED bar lights white to show the volume increase or decrease.

Your administrator can also change your settings.

1

Mute button

• This button is located above the LED bar and the screen.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the LED bar lights red. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

2

High-contrast visual and audible alert of an incoming call with the LED bar

• The LED bar is located between the Mute button and the screen.

Alerts you to an incoming call. The LED flashes during incoming calls.

Colors indicate your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

3

Back-lit grayscale LCD screen with adjustable contrast on the Cisco IP Phone

Allows you to adjust your phone screen contrast.

4

Softkeys

• These are buttons just below the LCD.

Provide access to special functions. The LCD displays the functions.

5

Navigation cluster (includes the Navigation bar and the Select button)

• The Navigation cluster is located to the right of the keypad.

Use the Navigation bar to move up and down in the phone LCD. The Select button is in the center of the Navigation bar.

6

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

7

Volume key

• This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

When you adjust the volume, the LED bar lights white to show the volume increase or decrease.

1

LED bar

Indicates your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

2

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

1

Visual message-waiting indicator (handset)

This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.

To change the light or the audible voice-message indicator, sign in to the phone support pages and access the message-indicator settings.

Your administrator can also change your settings.

2

Visual notification of phone state

• Toggle the Mute and Speakerphone buttons on and off to indicate the phone state.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

3

Adjustable ringtone, pitch, and volume

• Select Applications > User preferences > Ringtone

• Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.

Your administrator can also change your settings.

4

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

5

Hearing aid compatible (HAC) handset

Supports these accessibility features:

• Hearing-aid compatible.

• Magnetic coupling of the hearing aid.

• Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

• Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco IP Phones support these TTY and TDD features:

• Acoustic or direct connect TTYs from industry-leading manufacturers.

• Real-time text transmission over phone lines.

• Hearing and voice carry over phones (HCO/VCO).

• VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line, feature, and session buttons on the Cisco IP Phone

• Line and feature buttons are to the left of the LCD. Session buttons are to the right of the LCD.

• For locales that read right to left, such as Arabic, session buttons are on the left and the line and feature buttons are on the right.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Use session buttons to perform tasks, such as answering a call or resuming a held call.

Colors indicate your phone's status:

• Green, steady—Active call or two-way intercom call.

• Green, flashing—Held call.

• Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to a hunt group.

• Amber, flashing—Incoming call or reverting call.

• Red, steady—Remote line in use (shared line or line status).

• Red, flashing—Remote line on hold.

3

Back-lit color LCD screen on the Cisco IP Phone

• The Cisco IP Phone 8811 has a grayscale LCD with adjustable contrast.

Allows you to adjust your phone screen's brightness.

4

Softkeys

• These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

• The Navigation cluster is located just above the keypad.

• Back button to the left of the Navigation cluster

• Release button to the right of the Navigation cluster

Use the Navigation ring to move up, down, left, and right in the phone LCD. The Select button is in the center of the Navigation cluster.

Use the Back button to return to the previous screen or menu.

Use the Release (End Call) button to end a call or session.

6

Messages button, Applications button, and Contacts button

• These three large buttons are located to the left of the keypad.

• In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

7

Hold button, Transfer button, and Conference button

• These three large buttons are located to the right of the keypad.

• In this group, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

8

Volume key

• This key is located at the bottom left of the phone.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press the right side of the rocker key to increase the volume; press the left side of the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

Headset, Speakerphone, and Mute buttons

• These buttons are located on the bottom right of the phone.

• In this group, the Mute button is the single button in the bottom row. Above the Mute button, the Headset button is on the left, and the Speakerphone button is on the right.

Provide audible notification of the phone state:

• Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

• Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Programmable feature buttons and line buttons

Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.

• Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.

• Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Colors indicate your phone's status:

• Green, steady LED—Active call or two-way intercom call

• Green, flashing LED—Held call

• Amber, steady LED—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group

• Amber, flashing LED—Incoming call or reverting call

• Red, steady LED—Remote line in use (shared line or Line Status)

• Red, flashing LED—Remote line on hold

3

Back-lit color LCD screen on the Cisco IP Phone

• The Cisco IP Phone 8811 has a grayscale LCD with adjustable contrast.

Allows you to adjust your phone screen's brightness.

4

Softkeys

• These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

• The Navigation cluster is located just above the keypad.

• Back button to the left of the Navigation cluster

• Release button to the right of the Navigation cluster

Use the Navigation ring to move up, down, left, and right in the phone LCD. The Select button is in the center of the Navigation cluster.

Use the Back button to return to the previous screen or menu.

Use the Release (End Call) button to end a call or session.

6

Messages button, Applications button, and Contacts button

• These three large buttons are located to the left of the keypad.

• In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

7

Hold button, Transfer button, and Conference button

• These three large buttons are located to the right of the keypad.

• In this group, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

8

Volume key

• This key is located at the bottom left of the phone.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press the right side of the rocker key to increase the volume; press the left side of the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

Headset, Speakerphone, and Mute buttons

• These buttons are located on the bottom right of the phone.

• In this group, the Mute button is the single button in the bottom row. Above the Mute button, the Headset button is on the left, and the Speakerphone button is on the right.

Provide audible notification of the phone state:

• Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

• Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode.

• Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

• Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

1

Lighted buttons

Allow you to access the following features:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

• Web-based services, such as a personal address book

• Phone features, such as privacy

Indicate your phone's status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to hunt group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or Line Status)

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

1

Lighted buttons

Allow you to access the following features:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

• Web-based services, such as a personal address book

• Phone features, such as privacy

Indicate your phone's status:

• Green, steady LED—Active call or two-way intercom call

• Green, flashing LED—Held call

• Amber, steady LED—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group

• Amber, flashing LED—Incoming call or reverting call

• Red, steady LED—Remote line in use (shared line or Line Status)

• Red, flashing LED—Remote line on hold

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

1

High-contrast visual and audible alert of incoming call with the LED bar

• The LED bar is located above the Mute button and the screen.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the LED bar lights red. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

2

Mute button

• This button is located between the LED bar and the screen.

Alerts you to an incoming call. The LED flashes during incoming calls.

Colors indicate your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

3

Softkeys

• These are buttons just below the LCD.

Provide access to special functions. The LCD displays the functions.

4

Navigation cluster (includes the Navigation bar and the Select button)

• The Navigation cluster is located to the right of the keypad.

Use the Navigation bar to move up and down in the phone LCD. The Select button is in the center of the Navigation bar.

5

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

6

Volume key

• This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

When you adjust the volume, the LED bar lights white to show the volume increase or decrease.

1

LED bar

Indicates your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

2

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.