Choose When to Send Callers to Voicemail

You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, click Voicemail.

3

Click Voicemail Settings.

4

Choose when to have your voicemail active:

  • Send all calls to voicemail
  • When busy, send calls to voicemail
  • Send unanswered calls to voicemail
5

Click Save.

Choose Where to Store Your Voicemail and Fax Messages

You can choose where you would like to store your voicemail and fax messages—in the Calling User Portal or to a specified email address as a .tiff file.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, click Voicemail.

3

Click Voicemail Settings.

4

Next to Message Storage, use the drop-down menu to select where you want to store your messages:

  • Use System Mailbox
  • Use External Mailbox—With this option, enter the email address to send your voicemail and fax messages. If you choose this option, voicemail and fax messages are no longer available in the Calling User Portal.
5

Enable the message waiting indicator for your desk phone by checking the box next to Use phone message waiting indicator.

6

Click Save.

Enable Voicemail Notifications

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, click Voicemail.

3

Click Voicemail Settings.

4

Toggle on Notifications.

5

To receive text message notifications, select Notify me via text message when new voicemail messages are received.

If this option is selected, enter the phone number and service provider.

6

To receive email notifications, select Notify me via email when new voicemail messages are received.

If this option is selected, enter the email address to send notifications to.

7

To send to an email address with the message attached, check the box next to Attach new voicemail messages and send via email.

If this option is selected, enter the email address to send the notifications and attached messages to.

8

Click Save.

Allow Callers to Transfer From Your Voicemail Greeting

You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.


If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.”

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, click Voicemail.

3

Click Voicemail Settings.

4

Toggle on Press '0' to transfer to.

5

Enter the phone number where you would like calls to be transferred.

6

Click Save.

Set Up Your Voicemail Greetings

Your voicemail greeting is the message your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you are on another call and do not have call waiting, and the No Answer greeting is played when you do not answer the call.

You can set up and manage your voicemail greetings in the Calling User Portal.

1

Go to https://settings.webex.com and select Webex Calling.

2

From the Calling User Portal, click Voicemail.

3

Click Voicemail Settings.

4

Scroll to Greetings.

5

Set the number of rings you'd like callers to hear before they hear your voicemail greeting.

6

Choose your busy greeting from the drop-down menu next to If busy use greeting from:

  • System—This plays the system default greeting.
  • Personal—If this option is selected, choose the file to upload.

     

    Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.

7

Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from:

  • System—This plays the system default greeting.
  • Personal—If this option is selected, choose the file to upload.

     

    Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.

8

Click Save.