Reports overview

You can generate and view the following types of reports:

  • Common (for the entire site)

  • Webex Events

  • Webex Support

  • Webex Training

  • Remote Access

  • Access Anywhere

  • WebACD

Each report displays the time stamp using the Greenwich Mean Time (GMT) time zone.

Many reports can be run in 15, 30, and 60-minute intervals.

Usage reports that show IP addresses in WBS39.4 and later will include mobile IP addresses.

View usage reports

View data about how many participants attended a session and how many minutes the session lasted.
1

Sign in to Webex Site Administration and go to Reports > Common > Usage Report .

2

From the Service drop-down list, choose a service or All .

3

(Optional) To run a report about the meetings that a specific user hosted, in the User Name field, enter the user name.

4

Select the beginning and ending dates for the report.

Report data is only available for sessions conducted up to three months before the current date.

5

(Optional) To view a report for only certain session topics, in the Topic box, enter all or part of the topic name.

You can use wildcards, such as ? or * , when specifying a text string.

6

To sort the report by date, topic, username, or start time, from the Sort results by drop-down list, select the sort criteria.

7

Click Display Report .

For more information about how to read your usage report, see Usage Report Terms and Definitions .

8

To export the report in CSV format so that you can import it into a spreadsheet or other program, at Export CSV Reports , do one or both of the following:

  • To export the Summary Usage report to a CSV file, select Session Summary .
  • To export the Attendee Detail report for all sessions on the Summary Usage Report page to a CSV file, select Attendee Details .

View recording storage usage report

View how much storage was used for recordings made in the last 90 days.
1

Sign in to Webex Site Administration and go to Webex Site Administration and go to Reports > Common > Recording Usage.

2

Select the beginning and ending dates for the report.

3

(Optional) To view a report for a specific recording, in the Recording Name field, enter all or part of the topic name.

You can use wildcards, such as ? or *, when specifying a text string.

4

(Optional) To run a report about the meetings that a specific user hosted, at Host user name enter the host user name.

Report data is only available for sessions conducted up to three months before the current date.

5

To sort the report by date, topic, user name, or start time, from the Sort results by drop-down list, select the sort criteria.

6

Select Display Report.

7

To export the report in CSV format so that you can import it into a spreadsheet or other program, at Export CSV Reports, do one or both of the following:

  • To export the Summary Usage report to a CSV file, select Session Summary.
  • To export the Attendee Detail report for all sessions on the Summary Usage Report page to a CSV file, select Attendee Details.

View storage usage reports

View the percentage of storage used and the available storage.
1

Sign in to Webex Site Administration and go to Reports > Common > Storage Usage.

2

To open the report in .CSV format, select Open. To save the report to your computer, select Save.

View dashboard reports for Webex Events

View the number of scheduled events, registrants, attendees, held events, recordings, and downloaded recordings on your site.
1

Sign in to Webex Site Administration and go to Reports > Webex Events.

2

Choose one of the following dashboards:

  • Programs, Events, Recordings Summary
  • Scheduled Events Dashboard
  • Held Events, Recording Downloads Dashboard

View reports for Webex Support

1

Sign in to Webex Site Administration, go to Reports > Webex Support, and then select one of the following reports:

  • Session Report
  • Call Volume
  • CSR Activity
  • URL Referral
  • Allocation Queue
2

Specify the search criteria, and then click Display Report.

View reports for Webex Training

1

Sign in to Webex Site Administration, go to Reports > Webex Training , and then select one of the following reports:

  • Usage Report : View usage information for all sessions.
  • Registration Report : View all registration information for all sessions scheduled and in the past.
  • Recorded Session Access Report : View access for all recorded sessions.
  • Recording Access Report : View access for all recorded sessions.
  • Coupon Report : View the details of coupons that were issued and used.
  • Training Report by Attendee : View a record of all sessions for which a person has registered or attended.
  • Attendee Report : View a record of all sessions for which a person has registered or attended.
2

Specify the search criteria, and then click Display Report .

View Remote Access reports

1

Sign in to Webex Site Administration and go to Reports > Remote Access , and then select one of the following reports:

  • Computer Usage
  • CSR Report
  • Computer Tracking
2

Specify the search criteria, and then click Display Report .

View Access Anywhere Reports

1

Sign in to Webex Site Administration and go to Reports > Access Anywhere.

2

Select the beginning and ending dates for the report.

Report data is available only for sessions conducted up to three months before the current date.

3

From the Sort results by drop-down list, select the sort order criteria for the report.

You can sort by computer name, client IP address, date, session starting time, session ending time, or session duration.

4

Click Display Report.

5

To export the report in CSV format so that you can import it into a spreadsheet or other program, select Export Report. To print the report, select Printer-Friendly Format.

View WebACD reports

1

Sign in to Webex Site Administration and go to Reports > WebACD, and then select one of the following reports:

  • Session Reports
  • Call Volume
  • CSR Activity
  • URL Referral
  • Allocation Queue
2

Specify the search criteria, and then click Display Report.

View Meetings in Progress report

Sign in to Webex Site Administration and go to Reports > Meetings in Progress.