Alert Center in Control Hub
Alert Center in Control Hub is a central place to manage alerts for your Webex deployment. Administrators can configure alerts to be delivered through email, webhooks, PagerDuty, or in a Webex App space. Bez obzira na konfiguraciju kanala isporuke, sva upozorenja će se uvek pojaviti u Kontrolnom čvorištu.
Svaki administrator ima sopstveni skup upozorenja i pravila koje može da kreira i pregleda na karticama Moja upozorenja i Moja pravila, a sva upozorenja i pravila drugih administratora u organizaciji može da vidi na karticama Sva upozorenja i Sva pravila. Administrators can also view announcements, such as software updates from Cisco, in the Alert Center.
Obaveštenja za poslednjih 14 dana će se pojaviti u odeljku Obaveštenja, možete da izvezete istorijska obaveštenja za poslednjih 30 dana u CSV formatu klikom na dugme za izvoz.
Postoje dve kategorije upozorenja: Threshold-based and Service-generated.
Upozorenja zasnovana na pragu
Administratori mogu da stvore pravilo za praćenje određenih događaja tako što će navesti određene pragove, kao što su učesnici koji dostignu više od 300 ms latencije ili gubitak paketa od više od 8%. Ova upozorenja se pokreću samo ako ih administratori konfigurišu kreiranjem pravila.
Administrators can further configure how these alerts are delivered by choosing the delivery channel for them:
- Email—You can add up to 30 email addresses as recipients to receive the alerts.
- Webex App—You can receive the alert in a new space, an existing space, or in a 1:1 space.
If an existing space gets renamed, the alert will still be delivered to the same space.
- Webhook—The alerts will be delivered to the webhook URL configured in Control Hub.
- PagerDuty—You can input a service key to deliver the alerts to a related service using PagerDuty.
Service-generated alerts
Ova obaveštenja automatski kreiraju Webex servisi. Većina ovih upozorenja su kritične prirode na koje administrator treba da obrati pažnju. Administrators can manage how these alerts are delivered by choosing the delivery channel for them similar to threshold-based alerts. The delivery channels include email, Webex App, webhook, and PagerDuty.
Prikaži obaveštenja i pravila
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Sign in to Control Hub and go to Alert Center. |
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Izaberite jednu od sledećih opcija:
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For Webex Meetings, you can create rules to get alerts for:
- Live meeting monitoring—Use this alert to find out when participants are experiencing media quality issues during meetings that are in progress. You can create up to 10 of these alerts.
- Device live meeting monitoring—Use this alert to find out when devices are experiencing media quality issues during meetings that are in progress. You can create up to 25 of these alerts.
- Historical meeting quality trend—Use this alert to find out when a percentage of participants in specific Webex sites and locations reach the media quality thresholds that are set automatically based on the past performance of meetings within the last seven days. You can create up to 10 of these alerts.
- Historical meeting quality monitoring—Similar to the history meeting quality trend alert, you can use this alert to set your own thresholds on when to receive an alert when a percentage of participants in specific Webex sites and locations reach any of the media quality thresholds. You can create up to 10 of these alerts.
Obaveštenja o sastanku se aktiviraju samo za učesnike koji prisustvuju sastancima putem Webex sastanaka i Webex aplikacije. Minimalne verzije aplikacija koje učesnici moraju da koriste da bi se obaveštenja aktivirala su:
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Webex sastanci aplikacija za radnu površinu verzija 39.6.5 ili novija
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Mobilna aplikacija Webex Meetings za Android i iOS verziju 39.11 ili noviju
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Webex App desktop verzija 3.0.12427.0 ili novija
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Webex App mobilni Android verzija 4.1.6 ili novija
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Webex App mobilni iOS verzija 4.3 ili novija
Obaveštenja se ne aktiviraju za sastanke samo za zvuk, Webex događaje i Webex treninge.
Možete da omogućite do 10 obaveštenja za nadgledanje sastanaka uživo po organizaciji. Svako obaveštenje može da nadgleda do 30 korisničkih e-adresa ili 30 uređaja.
Ako je potvrđen izbor u polju za potvrdu Nadgledanje svih učesnika, aktivira se samo obaveštenje za sastanke sa manje od 50 učesnika.
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Sign in to Control Hub and go to . |
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Kliknite na dugme Kreiraj pravilo. |
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Izaberite nadgledanje sastanka uživo poredstavke Otkucajte i unesite ime obaveštenja pored stavke "Naslov ". |
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Uključite uključivanje prekidača statusa da biste primali obaveštenja za obaveštenje. |
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Izaberite korisničke e-poruke ili imena uređaja i unesite do 30 korisničkih e-adresa ili uređaja. |
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Proverite izbor u polju za potvrdu Nadgledaj sve učesnike da biste primali obaveštenja za sve učesnike koji su na istim sastancima kao i korisnici ili uređaji na listi. |
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U odeljku Pravila postavite sledeće pragove:
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Podesite akumulirano i uzastopno trajanje da bi se obaveštenje pokrenulo. |
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U odeljku Kanal isporuke proverite polje za potvrdu E-pošta i unesite e-adrese onih koji će primati obaveštenja. |
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Proverite izbor u polju za potvrdu "Prostor na Webexu" i unesite ime razmaka ako želite da primate poruke u tom prostoru svaki put kada se dostigne prag. |
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Kliknite na dugme Sačuvaj. |
You can enable up to 25 device live meeting monitoring alerts per organization.
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Sign in to Control Hub and go to . |
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Kliknite na dugme Kreiraj pravilo. |
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Select Device live meeting monitoring next to Type, and enter the name for the alert next to Title. |
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Uključite prekidač omogućeno da biste primali obaveštenja za obaveštenje. |
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Choose to monitor:
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In the Rules section, set the following audio and video thresholds:
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Podesite akumulirano i uzastopno trajanje da bi se obaveštenje pokrenulo. |
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In the Delivery channel section, you can:
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Kliknite na dugme Sačuvaj. |
Možete da dodate do 10 obaveštenja o trendu istorijskog sastanka po organizaciji.
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Sign in to Control Hub and go to . |
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Kliknite na dugme Kreiraj pravilo. |
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Izaberite trend kvaliteta istorijskog sastanka pored stavkeTip i unesite ime obaveštenja pored stavke "Naslov ". |
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Uključite uključivanje prekidača statusa da biste primali obaveštenja za obaveštenje. |
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Izaberite Webex lokaciju i lokacije učesnika za koje ćete primati obaveštenja. |
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U odeljku Kanal isporuke proverite polje za potvrdu E-pošta i unesite e-adrese onih koji će primati obaveštenja. |
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Proverite izbor u polju za potvrdu "Prostor na Webexu" i unesite ime razmaka ako želite da primate poruke u tom prostoru svaki put kada se dostigne prag. |
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Kliknite na Sačuvaj. |
Možete da omogućite do 10 obaveštenja o praćenju kvaliteta sastanka po organizaciji.
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Sign in to Control Hub and go to . |
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Kliknite na dugme Kreiraj pravilo. |
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Izaberite istorijski nadzor kvaliteta sastanka pored stavkeTip i unesite ime obaveštenja pored stavke "Naslov ". |
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Uključite uključivanje prekidača statusa da biste primali obaveštenja za obaveštenje. |
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Izaberite Webex lokaciju i lokacije učesnika za koje ćete primati obaveštenja. |
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U odeljku Pravila postavite sledeće pragove:
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U odeljku Okidač izaberite trajanje za nadgledanje i unesite procenat učesnika koji moraju da dostignu jedan od pragova da bi aktivirali obaveštenje. |
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U odeljku Kanal isporuke proverite polje za potvrdu E-pošta i unesite e-adrese onih koji će primati obaveštenja. |
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Proverite izbor u polju za potvrdu "Prostor na Webexu" i unesite ime razmaka ako želite da primate poruke u tom prostoru svaki put kada se dostigne prag. |
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Kliknite na Sačuvaj. |
For Webex Calling, you can configure the following alerts:
Add a call quality drop alert
Use this alert to find out when the call quality at specific locations or a user's media session drops to poor quality.
Kvalitet poziva se izračunava kao:
- Good—Both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%.
- Poor—Both video and audio stream had jitter above 150ms, latency above 400ms, and packet loss above 5%.
Obaveštenja se šalju kada se poziv završi. Kada primite obaveštenje, možete da kliknete na dugme "Poziv za rešavanje problema " da biste bili direktno na pozivu u okviru stavke Rešavanje problema ako obaveštenje nadgleda određene korisnike. Ako obaveštenje nadgleda lokacije, možete da kliknete na dugme "Prikaži analitiku " da biste vas odvesti na karticu "Kvalitet medija" u okviru stavke "Analitika pozivanja".
You can create up to 10 Call Quality Drop alerts per organization.
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Prijavite se u kontrolno čvorište. |
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Go to . |
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Kliknite na dugme Kreiraj pravilo. |
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From the Service drop-down list, select Calling. ![]() |
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From the Type drop-down list, select Call Quality Drop. |
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Enter a Title. |
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Toggle on Enabled to receive notifications for the alert. |
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Izaberite korisničke e-poruke ili imena lokacija i unesite do 30 korisničkih e-adresa ili lokacija za nadgledanje. |
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U odeljku Kanal isporuke odaberite način primanja obaveštenja: ![]()
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Kliknite na Sačuvaj. |
For devices, you can create rules to get alerts for:
- Offline and online events—An event is registered after a device has been offline for 10 minutes or has come back online 10 minutes ago. You can create up to 100 of these alerts.
- Issues that are detected or resolved events—You can select if you want to receive all alerts or mute the ones that you don't wish to receive. You can create up to 100 of these alerts.
- Software version expiry—An alert is sent out 14 days and 3 days before the software version expires for the device. You can create up to 10 of these alerts
See this article for more details on how to set up alerts for devices in your organization.
Alerts of PhoneOS Phones on Control Hub
As the administrator, you can check the status of phones that are registered to Webex Calling. If any issue occurs on the phone, you can see the details in the Issues & Information section under the Devices for diagnostics and troubleshooting.
Also, you can view all alerts that are reported by the phone in the Alerts center. For more information about the alerts center, see Alerts center in Control Hub.
Protokol poziva
Ime za prikaz | Kôd | Tip | Poruka | Nivo |
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Limited service | wxclimitedservice | Limited service | SRST mode - this phone has limited service.
The message can also display on the phone screen. | Upozorenje |
Sip profile registration | SIPProfileRegistration | SIP registracija nije uspela | SIP registracija nije uspela | Greška |
Mreža
Ime za prikaz | Kôd | Tip | Poruka | Nivo |
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Otkriven je gubitak paketa | mrežnaquality | Otkriven je gubitak paketa | Tokom poslednjeg poziva otkrili smo nivo gubitka paketa koji je možda uticao na kvalitet poziva. Gubitak paketa je obično uzrokovan zagušenjem mreže. | Upozorenje |
Action button
Ime za prikaz | Kôd | Tip | Poruka | Nivo |
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Action button not configured | actionbuttonnotconfig | Action button not configured | The Action button is not configured. Configure it in All Configurations > Phone >Action Button. | Upozorenje |
Action button emergency service unavailable | emergencyunavailable | Action button emergency service unavailable | It's impossible to access the emergency service since no line is registered. Will fail to use the Action button or dial numbers to access the service. | Upozorenje |
Bezbednost
Ime za prikaz | Kôd | Tip | Poruka | Nivo |
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SCEP certificate enrollment failed | scepcertenrollmentfailed | SCEP certificate enrollment failed | SCEP certificate enrollment failed | Greška |
Konfiguracija
Ime za prikaz | Kôd | Tip | Poruka | Nivo |
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Failed to apply configuration changes | wxcresyncfailed | Failed to apply configuration changes | The phone failed to apply configuration changes. The configurations may be out of date. | Greška |
Upgrade failed | wxcupgradefailed | Upgrade failed | The phone failed to update the firmware. Check that the device has a working network connection, that DNS is configured and it is not blocked by firewalls or proxies. | Greška |
Postoje dve kategorije obaveštenja o uslugama za namenski slučaj: Maintenance alerts and Proactive alerts.
Obaveštenja o održavanju
The system enables maintenance alerts by default. Partner or customer administrators should verify or configure the delivery channel to receive notifications via email and/or Webex space. Maintenance alerts are used to send notifications about maintenance, outages, and incident communication.
To add delivery channel information to receive maintenance alerts:
- From the customer view in https://admin.webex.com, go to Alerts center.
- Select .
- Click Calling-Maintenance and Outage Alerts and scroll down to Delivery Channel.
- Select either or both of the Email or Webex spaces check boxes to receive notification on the preferred channel.
You can add upto 30 email IDs.
To receive notifications in a Webex space, you must have a Messaging license. If bot access is enabled in Apps/Bots and you're allowed to be a member of the organization room, you’ll get the notifications. Otherwise, contact your organization administrator to resolve the issue.
Možete da izaberete Webhooks ako imate omogućene Webhooks na organizacionom nivou. Za više informacija, pogledajte Omogući veb-kuke za obaveštenja u Kontrolnom čvorištu.
- Enter the Email and Webex space information and click Save to save the changes.
Whenever maintenance occurs, Control Hub automatically displays a banner with the cluster details, region, and the scheduled date and time.
Proaktivna upozorenja
Partner or customer administrators can subscribe to day two or day three proactive alerts and event notifications, and choose to have them delivered via email, Webex App spaces, or both by selecting the Delivery Channel when creating the alert.
For example: Unified CM Video Conf Bridge Out of Resource Count High, Unified CM MTP Out of Resource Count High.
To create a proactive alert rule
Pravila mogu da kreiraju samo partneri ili administratori klijenata sa potpunim pravima administratora.
- From the customer view in https://admin.webex.com, go to Alerts center.
- Izaberite
- U odeljku Rezime:
- Izaberite Pozivanje sa padajuće liste Usluga.
- Izaberite Obaveštenja za namenski termin sa padajuće liste Tip.
- Izaberite željenu ozbiljnost. By default the severity is High.
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We recommend creating rules for proactive alerts with medium or low severity.
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You receive alerts that match or exceed the severity level you selected when setting up the rule.
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- Dodajte naslov za novo pravilo.
- All the check boxes in the Rules section are selected by default. Odznačite one koje želite.
- Izaberite kanal za dostavu da biste primili obaveštenje.
Možete da izaberete Webhooks ako imate omogućene Webhooks na organizacionom nivou. Za više informacija, pogledajte Omogući veb-kuke za obaveštenja u Kontrolnom čvorištu.
- Kliknite na dugme Sačuvaj.
Once the rules are created, it takes a maximum of 6 hours to start receiving the notifications.
Alert status and their legends
Control Hub consolidates the statuses of multiple UC application services, agent statuses, and the maintenance status of each node.
Services status for each node is refreshed every 15 mins.
Critical alerts |
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Non-critical alerts |
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All other UC services which is not listed above are considered as non-critical services. |
Alert legends
Status | Boja | Opis |
Na mreži | Zelena | Indicates the node is functioning normally without any issues |
Održavanje | Narandžasta | Indicates the node is undergoing a maintenance |
Services Down | Crvena | Indicates one or more critical services are down on the node |
Services Down | Narandžasta | Indicates one or more non-critical services are down on the node, or the agent is offline |
Certificate expiry alert
Control Hub sends certificate expiry alerts to customers 67 days before the expiration date and then every 12 days, until the certificate is renewed.
- Customer owned and managed certificates - A proactive alert is sent from Control Hub, and you’re responsible for renewing and managing the certificate.
- Cisco owned and managed certificates - A proactive alert is sent from Control Hub, and we’re responsible for renewing and managing the certificate.
Set up a proactive alert to receive a notification when a certificate expires.
Definicije alarma statusa kontrolnog čvorišta
Za listu dostupnih definicija alarma za namensku instancu, pogledajte definicije statusa alarma aplikacije Control Hub.
Webhook URL adresu za povratni poziv možete da podesite tako da se obaveštenja prikazuju u aplikacijama nezavisnih proizvođača. Administrator može da navede URL adresu vebhook povratnog poziva u kontrolnom čvorištu. Nakon što obezbedite URL adresu povratnog poziva, možete da izaberete opciju Webhook kao dodatni kanal za isporuku u pravilima za nova ili postojeća obaveštenja. U nastavku pogledajte korake o konfigurisanju webhook-a.
Evo primera kako izgleda JSON element za webhook upozorenja:
{
"orgId": "1ab23cde-4567-890f-1234-gh56ijk07l891",
"title": "title",
"summary" : "notification for a test alert",
"actionUrl" : "www.actionURL.com",
"severity" : "HIGH",
"eventType" : "created",
"resourceType": "ControlHubAlerts",
"type": "Meeting",
"subtype": "Live Meeting Monitoring",
}
Podešavanje URL adrese vebhook povratnog poziva
You must first add a webhook callback URL before you can enable rules to use webhooks.
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Sign in to Control Hub and go to Organization Settings. |
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Scroll to the Webhook configuration section. |
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Toggle the Configure the webhook URL switch to on. Pojavljuje se iskačući prozor. |
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Enter the webhook URL that you want to use. You can also choose to add a secret token for the webhook. View this blog to learn more about secret tokens. ![]() |
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Select Validate. If validation fails, check to make sure the webhook URL and secret token are correct. Click Try again once you've finished checking. |
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Izaberite sačuvaj. |
Omogućavanje webhook-a u pravilu
Nakon podešavanja Webhook URL adrese, možete podesiti pravila da koristite webhooks kao kanal za isporuku.
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Sign in to Control Hub and go to . |
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Izaberite pravilo na kartici Sva pravila. |
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U odeljku Način isporuke proverite polje za potvrdu Webhook . Based on the type of alert you're creating, a payload example is shown so that you can know what to expect. ![]() |
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Kliknite na Sačuvaj. |
Cisco devices webhook field reference
For information on webhook field references for Cisco devices, see this article.
You can set up a PagerDuty integration key so that alerts show up in third-party applications.
Enable PagerDuty in a rule
Pre nego što počnete
You must first get an integration key in PagerDuty before you can enable the PagerDuty setting for alerts in Control Hub. To get an integration key, create a new service in PagerDuty and select Events API V2 as the integration. Once you create an Events API V2 service, you can find the integration key in the Integrations tab of the PagerDuty dashboard.
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Sign in to Control Hub and go to . |
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In the Delivery channel section, check the PagerDuty checkbox. |
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Enter the integration key that you created in the PagerDuty dashboard. |
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Kliknite na Sačuvaj. |