On a Call

With this feature, there is synchronization of your desk phone (registered to Dedicated Instance Unified CM) On a Call status with the Webex App.

  • When you are on an active call on your Cisco phone, the presence status on the Webex App changes to On a Call.

  • Так само й після відключення виклику стан у програмі Webex знову змінюється на «Доступний».

There are certain presence statuses that have higher priority compared to On a call. Це такі стани: Не турбувати, Не на робочому місці, Доповідає і На нараді. When your presence status is one of the above in your Webex App, on-hook or off-hook activity on Cisco phone does not change your presence status to On a call.

Не турбувати

Synchronize the Do Not Disturb Status between Webex app and Desk phone to get Integrated experience for Webex calling Dedicated Instance users.

When you need time to focus and do not want incoming call notifications to disturb you, you do not have to enable Do Not Disturb (DND) on each device separetly. Якщо ввімкнути цей стан у програмі Webex, його буде автоматично синхронізовано з настільним телефоном. Similarly, enabling it on your desk phone automatically synchronizes the state to your Webex app.

When DND is enabled on your Webex app or Desk phone, you will not get any notification of incoming call and messages.

Control the Do Not Disturb (DND) Status Sync in Control Hub

If any user does not want the DND to be synchronized across all the devices, the admin can disable the DND synchronisation in Control Hub:

  • Log in to the control Hub https://admin.webex.com.

  • Go to Service> Calling> Client Settings.

  • In the Do Not Disturb (DND) Status Sync section, disable the Allow DND to be synchronized.

Підтримувані версії та моделі IP-телефонів

The presence synchronization feature is supported on:

  • Unified CM version 12.5 SU7 and above

  • програмою Webex 42.11 і новіших версій.

  • Підтримувані моделі телефонів:

    • IP-телефони Cisco серії 8800;

    • IP-телефони Cisco серії 7800;

    • телефони серії Webex DX;

    • Webex Desk Pro.

    We validated the above phone models and hence recommended, whereas for the other phone models the partner or customer would need to validate/manage.