With this feature, there is synchronization of your desk phone (registered to Dedicated Instance Unified CM) On Call status with the Webex App.

  • When you are on an active call on your Cisco phone, the presence status on the Webex App changes to On Call.

  • Similarly, when the call disconnects, the status on the Webex App changes back to available.

    There are certain presence statuses that have higher priority compared to On call. These states are Do Not Disturb, Out of Office, Presenting and In a Meeting. When your presence status is one of the above in your Webex App, on-hook or off-hook activity on Cisco phone does not result in your presence status changing to On call.

Supported Versions and IP Phone Model

The feature supports on:

  • Unified CM version 12.5 SU4 and above

  • Webex App version 42.11 and above.

  • Supported phone models:

    • Cisco IP Phone 8800 Series

    • Cisco IP Phone 7800 Series

    • Webex DX Series

    • Webex Desk Pro

    We recommend the listed phone models, whereas we did not validate for our other phone models.