Overview

The Webex App Version report allows an organization’s admin to review the last version of the Webex App used per platform, per user. This report showcases all users who have used the Webex App in the past 90 days. You can watch this vidcast that describes the best practices on how to use the Webex App report.

Here are some best practices we suggest for you to get the most out of the Webex App report:

  • Once per month, an admin should review the Webex App version report.
    • We recommend that you configure the report to run monthly, on the first day of each month.
    • Alternatively, an admin can run the report with the option Now to generate the report on-demand.
  • After opening the report in Microsoft Excel (or similar), filter the App Type and Version columns to the appropriate values. The following outlines information about specific fields that are important:
    • App Type values:
      • Native Desktop (Webex App on Windows, Mac, or Linux)
      • iOS Mobile (Webex App for iOS)
      • Android (Webex App for Android)
      • VisionOS (Webex App for Apple VisionPro)
      • Wda (Webex Meetings legacy desktop application)
    • Version
      • Deselect any versions that are still supported, based on our support policy. Support policies may be different depending on the platform. Make sure to review the policy for each platform.
      • Review the list of users who are using unsupported versions.
    • InstallationID

      • InstallationID is a unique identifier created when Webex is installed on a device. If you see multiple InstallationIds for a single user, that generally means they're using multiple devices.

  • The Webex App Version report is not yet available in Webex for Government.
  • The same user may appear more than once in the report if that user used multiple platforms or multiple devices.

How to generate the Webex App Version report

After you generate a report, you can download the report once it's ready by going to Reports > Report List.

1

Sign in to Control Hub.

2

Go to Reports > Templates > Webex App.

3

Click the arrow in the Webex App Version section to generate a report.

Once your report is ready, you'll receive an email from reports_controlhub@webex.com.