Known issues and limitations


 

This list may include features not released for government organizations. This isn’t a comprehensive list of feature gaps between Webex for Government and commercial Webex.

For help with the latest analytics capabilities, see Analytics for Your Webex for Government Portfolio.

For considerations and help with the latest diagnostics and troubleshooting capabilities, see Advanced Diagnostics and Troubleshooting for Your Webex for Government Meetings in Control Hub.

Azure AD integration

  • If your organization enforces that all users have a verified domain, Azure AD synchronization doesn't allow user creation for unverified domains in future syncs. Most Webex for Government organizations require verified domains.

Known issues with devices in Webex for Government

  • devices.webex.com isn’t currently available to government users. This option provides an alternative to using the Webex App for wireless sharing. Webex for Government cloud registered devices currently show a menu setting option, "To share wirelessly, go to devices.webex.com." This option isn’t currently supported for Webex for Government.

  • settings.webex.com isn’t currently available to government users. This option provides personal device activation and management, face upload (for face recognition), and customized backgrounds.

  • For the Join Webex button to work on government devices that are linked with Edge for Devices, you must enable the Webex Optimized Experience. The button lets users enter the meeting number to join a government meeting. The button doesn't work for government devices joining commercial meetings.

Limitations of devices in Webex for Government

  • Webex for Government doesn’t support Cisco video devices that have reached End of Life, including CTS-series systems.

  • Government users can only proximity pair with devices registered to the government cloud. Likewise, commercial users can only proximity pair with devices registered to the commercial cloud.

    Government users that pair with devices registered to the government cloud can't use the "Join Using Device" button on paired soft clients to join meetings hosted in the commercial cloud. Likewise, the same goes for commercial users that pair with devices registered to the commercial cloud trying to join a meeting hosted in the government cloud. In these cases, users can:

    • Use the commercial device to join the meeting (for example, dial the meeting's SIP URI from the device itself without using the soft client).
    • Use Webex App or Webex Meetings soft client to join the meeting (using the meeting's join button on the soft client, without using a paired device).
  • Devices that use the H.263 video codec display shared meeting content embedded inside the main video feed, together with other participants’ video.

  • When users join meetings across the boundary (commercial users join Webex for Government meetings, or conversely), the joining and in-meeting experience is different than joining meetings within the boundary. The following table gives an overview of the different scenarios:

    Table 1. Join and in-meeting experience

    Type of device

    Commercial meeting

    Webex for Government meeting

    Commercial cloud registered (both personal mode and shared mode devices)

    Webex for Government cloud registered (both personal mode and shared mode devices)

    • Join button (OBTP)

    • Meeting doesn't support short video address (<meeting_number>@webex.com) dialing.

    • Full in-meeting experience ( advanced mute, lock, layout options, full participants list, and more)

  • Webex for Government cloud registered devices can't join Microsoft Teams meetings using Webex video integration with Microsoft Teams. The workaround is to use WebRTC.


     

    WebRTC calling to Microsoft Teams isn’t enabled by default. See Enable WebRTC to Join a Microsoft Teams Meeting from Webex Boards, Room Devices, and Desk Pros for help. Always use https://admin-usgov.webex.com to access Control Hub for your government organization.

  • Digital signage is not available on Webex for Government cloud registered devices.

  • Webex Assistant for Devices isn't available on Webex for Government cloud registered devices.

Other known issues

  • The Linux version of the Webex App isn’t yet supported in Webex for Government.
  • People Insights profiles aren’t available in Webex for Government.

    Government users don't see the People Insights icon () in user profiles.

  • Webex Assistant for Meetings is currently available in Webex for Government.

  • Slido integration isn’t available with Webex for Government.

Other limitations

  • A government user can join a commercial meeting from the Webex App (using the OBTP Join button) but the experience is that of a guest. Depending on whether the meeting details include a web address or SIP address, Webex App joins by launching the meeting in a browser or by SIP.

    Likewise, commercial users joining government meetings from the Webex App join as guests through browser launch or SIP.

  • Government users can't share animated GIFs in Webex App. The GIPHY library isn't available in Webex for Government.

Webex device experience during meetings

When you join a commercial meeting from a government device, or a Webex for Government meeting from a commercial device, the experience is different than the full Webex-optimized join experience. The following table describes the key differences:

Table 2. Full versus limited in-meeting experiences

Feature

Full in-meeting experience

Limited in-meeting experience (Joining using SIP)

Authenticating from meeting lobby

Enter password directly on device to authenticate.

Use DTMF commands to enter password.

Video layout

Multiple video streams show, with video layout controls available on device.

Single transcoded video image shows, with DTMF commands available to change video layout.

Content share

Share shows in its own frame.

Share shows both as part of a single composed frame with all video streams and in larger format in a single frame below.

Participant list and individual controls

View participant list on device, with advanced controls for individual participants (mute, remove, promote, and so on).

No participant list, no advanced controls.

Meeting controls (record, mute all, lock, and so on)

Control meeting directly from device.

Use DTMF commands to control meeting.

Breakout sessions

Join breakout sessions from the device.

Currently, these devices can't participate. (You remain in the main meeting.)

Intelligence features (facial recognition, closed captioning, Webex Assistant)

Available.

Not available.