How Do I Troubleshoot Issues with the Cisco Webex Integration with Workplace by Facebook?

How do I troubleshoot issues with the Cisco Webex integration Workplace by Facebook?

What should I do if my Cisco Webex integration with Workplace by Facebook is not working?

Try the following if you are having problems:

  • Verify Workplace by Facebook is connected.
  • Verify the Webex site is available.
  • Type /Webexconfig to verify the sitename has been entered properly.
  • If a single user of the company is having an issue:
    • Verify their personal room URL matches what is entered on their Webex site.
    • Verify that their site URL was entered properly.
  • If possible, perform a quick test in a Workplace by Facebook conversation to ensure connectivity.
  • Remove and reload the Webex integration for Workplace by Facebook.
  • If the issue persists, escalate to Cisco Webex Support.

Contact Support
Information to provide to support:
  • Contact information (email, phone number, time zone)
  • Webex site URL/domain
  • Description of the issue, specific symptoms
  • Date and time the issue occurred
  • Did it work before? If so, when did it stop working?
  • Environment, urgency, and number of people affected:  Home/Office? VPN? Wi-fi?
  • Operating system and version, browser, connection type
  • Steps you performed

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