Microphone is not Picking up Audio in Voice Over Internet Protocol (VoIP) Session

Microphone is not picking up audio in a Voice Over Internet Protocol (VoIP) session.

Microphone does not capture any voice.

Microphone is not working after joining VoIP session.

Note:
Make sure your microphone is not muted before trying the steps in this article. Your microphone may have been muted by the host. Also check your microphone or headset for a physical mute switch and ensure you do not have that enabled.

Within the Webex Participants panel, you can tell if your microphone is muted if the microphone icon next to your name is orange. For help, see: Mute or Unmute in Cisco Webex Meetings Suite


Solution:
If you have already joined the VoIP conference and your microphone is not working, you will need to leave the VoIP conference before you can adjust audio settings.

The content below applies to the following services:

  • Cisco Webex Meetings
  • CIsco Webex Events

To test or set up your microphone to work with Webex VoIP:

  1. In the meeting or event window, go to the Audio & Video menu.
  2. Select Speaker and Microphone Settings...
  3. Speak into your microphone, if it is working properly blue bars will display in the Microphone section.
  4. If no bars are displayed, select another device in the Microphone drop-down menu.
  5. Repeat step 3 until you find the proper device, then exit the test window when finished.
  6. Rejoin the VoIP session.

CIsco Webex Training:
  1. In the training window, go to the Audio menu.
  2. Select Speaker/Microphone Audio Test...
  3. Speak into your microphone, if it is working properly blue bars will display in the Microphone section.
  4. If no bars are displayed, select another device in the Microphone drop-down menu.
  5. Repeat step 3 until you find the proper device, then exit the test window when finished.
  6. Rejoin the VoIP session.


Test Meeting:
If you are going to be joining a meeting and would like to test your audio before hand, join a test meeting here: https://www.webex.com/test-meeting.html. Enter your name and email address, then click the join button.

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