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Error: 'We can't connect to your webcam'
Feedback?ISSUE
Error: We can't connect to your webcam. The webcam may need to be installed properly or may be used by another program.
RESOLUTION
For WBS (Web-Based System) version 40.9 and newer
- During the meeting, select Audio & Video.
- Then, choose Camera from the options.
- Select the appropriate video device From the Camera drop-down menu.
- During the meeting, select More Options.
- Then, choose Camera.
- You can select the appropriate video device from the 'Camera' drop-down menu.
- Ensure no other applications are using the webcam. Close any applications accessing the webcam (e.g., Skype, Communicator).
- Check the webcam's connection to the computer if it's an external device.
- Verify that the webcam drivers are up to date in the Device Manager.
- Confirm that the system has permission to access the webcam, especially after recent updates or changes in privacy settings.
- Restart the computer to resolve any temporary software conflicts.
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