Error: 'We can't connect to your webcam'

Error: 'We can't connect to your webcam.'

Error: 'We can't connect to your webcam. The webcam may not be installed properly or may be in use by another program.'

Unable to share webcam video in meetings.

Note: Verify that the webcam is not being used by any other application such as Skype, Communicator, etc,..

Solution:

Follow the steps below to resolve the issue:

WBS 40.9 and newer

  1. In the meeting, select Audio & Video, then select Camera....
  2. Select the appropriate video device from the Camera drop-down.

Follow the steps below to resolve the issue:

WBS 40.8 and older
  1. In the meeting, select More Options , then select Camera.
  2. Select the appropriate video device from the Camera drop-down.

If the issue persists, contact technical support. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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