This article lists the data centers that are used to provision Webex Contact Center tenants. The data center for a tenant is decided based on the Country of Operation that you select in the Set-Up wizard.
The list of countries available in the Country of Operation drop-down list in the Set-Up wizard is as per the availability of Webex Contact Center in various countries. To review the list of countries where Webex Contact Center is available, see the Geographic Terms and Restrictions section in the Offer Description: Cisco Collaboration Flex Plan Contact Center article.
Based on the Country of Operation that you select on the Contact Center tab in the Set-Up wizard, the system creates the tenant in the closest data center.
The following table provides the mapping of the Country of Operation to the corresponding data center that is used to create a Webex Contact Center tenant:
| No. | Country | Data Center |
|---|---|---|
| North America | ||
| 1 | United States of America | United States |
| 2 | Canada | Canada |
| LATAM | ||
| 3 | Argentina | United States |
| 4 | Brazil | United States |
| 5 | Chile | United States |
| 6 | Colombia | United States |
| 7 | Ecuador | United States |
| 8 | Mexico | United States |
| 9 | Paraguay | United States |
| 10 | Peru | United States |
| 11 | Uruguay | United States |
| EMEAR | ||
| EU | ||
| 12 | Austria | Germany |
| 13 | Belgium | Germany |
| 14 | Bulgaria | Germany |
| 15 | Czech Republic | Germany |
| 16 | Croatia | Germany |
| 17 | Cyprus | Germany |
| 18 | Denmark | Germany |
| 19 | Estonia | Germany |
| 20 | France | Germany |
| 21 | Germany | Germany |
| 22 | Hungary | Germany |
| 23 | Italy | Germany |
| 24 | Ireland | Germany |
| 25 | Finland | Germany |
| 26 | Greece | Germany |
| 27 | Latvia | Germany |
| 28 | Lithuania | Germany |
| 29 | Luxembourg | Germany |
| 30 | Malta | Germany |
| 31 | Netherlands | Germany |
| 32 | Norway | Germany |
| 33 | Poland | Germany |
| 34 | Portugal | Germany |
| 35 | Romania | Germany |
| 36 | Slovakia | Germany |
| 37 | Slovenia | Germany |
| 38 | Spain | Germany |
| 39 | Sweden | Germany |
| 40 | Switzerland | Germany |
| Others | ||
| 41 | Iceland | Germany |
| 42 | United Kingdom | United Kingdom |
| APJC | ||
| 43 | Australia | Australia |
| 44 | Indonesia | Australia |
| 45 | Japan | Australia |
| 46 | Malaysia | Australia |
| 47 | New Zealand | Australia |
| 48 | Philippines | Australia |
| 49 | Singapore | Australia |
| 50 | South Korea | Australia |
| 51 | Thailand | Australia |
| 52 | Vietnam | Australia |
The Webex Contact Center tenants host the following data:
-
Tenant Configuration Data
-
Call Data Records
-
Call Recordings
-
Reporting Data
 | Webex Contact Center uses Webex Teams for Chat services. The data for Chat services may not reside in the same data center that Webex Contact Center resides in. To view the list of data centers where Chat data resides, see the Data Residency in Webex article. |
