The list of countries available in the Country of Operation drop-down list in the Set-Up wizard is as per the availability of Webex Contact Center in various countries. To review the list of countries where Webex Contact Center is available, see the Geographic Terms and Restrictions section in the Offer Description: Cisco Collaboration Flex Plan Contact Center article.

Based on the Country of Operation that you select on the Contact Center tab in the Set-Up wizard, the system creates the tenant in the closest data center.

The following table provides the mapping of the Country of Operation to the corresponding data center that is used to create a Webex Contact Center tenant:

No. Country Data Center
North America
1 United States of America United States
2 Canada Canada
3 Argentina United States
4 Brazil United States
5 Chile United States
6 Colombia United States
7 Ecuador United States
8 Mexico United States
9 Paraguay United States
10 Peru United States
11 Uruguay United States
12 Austria Germany
13 Belgium Germany
14 Bulgaria Germany
15 Czech Republic Germany
16 Croatia Germany
17 Cyprus Germany
18 Denmark Germany
19 Estonia Germany
20 France Germany
21 Germany Germany
22 Hungary Germany
23 Italy Germany
24 Ireland Germany
25 Finland Germany
26 Greece Germany
27 Latvia Germany
28 Lithuania Germany
29 Luxembourg Germany
30 Malta Germany
31 Netherlands Germany
32 Norway Germany
33 Poland Germany
34 Portugal Germany
35 Romania Germany
36 Slovakia Germany
37 Slovenia Germany
38 Spain Germany
39 Sweden Germany
40 Switzerland Germany
41 Iceland Germany
42 United Kingdom United Kingdom
43 Australia Australia
44 Indonesia Australia
45 Japan Australia
46 Malaysia Australia
47 New Zealand Australia
48 Philippines Australia
49 Singapore Australia
50 South Korea Australia
51 Thailand Australia
52 Vietnam Australia

The Webex Contact Center tenants host the following data:

  • Tenant Configuration Data

  • Call Data Records

  • Call Recordings

  • Reporting Data

Webex Contact Center uses Webex Teams for Chat services. The data for Chat services may not reside in the same data center that Webex Contact Center resides in. To view the list of data centers where Chat data resides, see the Data Residency in Webex article.