Supported Functionality

  • Join via join meeting notifications, email invitations or calendar-including Google Calendar and the iOS integrated calendar, Webex meeting number or URL, Webex Meeting List, Cisco Jabber or Cisco Webex Teams

  • Join by voice commands (iOS only)

  • Join from your car

  • Widget support for iPhone, iPad, and Android

  • Easily access your complete meeting list for Cisco Webex Meetings, Cisco Webex Events, Cisco Webex Training, and Personal Rooms

  • Pin and unpin your favorite Personal Rooms for easy access on your signed-in home screen

  • Join the meeting before the host

  • Integrated VoIP audio and web conferencing on Wi-Fi, 3G/4G/5G, and LTE

  • Wideband audio

  • Personal Conferencing Number (PCN) support

  • Video conferencing system call-back support

  • High-quality, multipoint video with camera switcher

  • 720p resolution

  • View who is actively speaking

  • Full-screen video and presentation view

  • View and chat with participants (private or group chat)

  • View shared content with annotations

  • Annotate a screen share (Android) or content share (iOS) simultaneously in realtime while desktop users are annotating on the same content

  • Pinch to zoom and scan

Bluetooth Support

Bluetooth is supported on most devices, with improved support for the following devices (this is a partial list):

  • Samsung S5

  • Samsung S6

  • Lenovo Yoga tablet

  • Nexus 6

Slack Integration

Cisco Webex Meetings now supports integration with Slack. Click here for more info.

Known Limitations of the Meetings App for Android

Cisco Webex Meetings Server (CWMS) Issues

  • Android devices cannot join meetings using CWMS version 2.6 or later. A workaround is to sign in to the application first before attempting to join the meeting.

  • The numeric meeting password does not show up in the Audio tab.

Cisco Webex Meetings Server 3.0 MR2 and 4.0 Compatibility Issues

The mobile meeting app version earlier than 11.2 cannot see video if they join a Cisco Webex Meetings Server (CWMS) meeting. Mobile app version 11.2 and later cannot see video of users on the mobile app versions earlier than 11.2 in CWMS 3.0 MR2 or CWMS 4.0 sites.

No Audio in End-to-End Encryption Meeting

For end-to-end (E2E) encrypted meeting in WBS30 and later, you may not hear audio from desktop applications in VoIP only sessions.

We recommend you upgrade your to the latest version of Webex Meetings.

Long Connection Times in Internal Networks

In Webex Meetings for Android app version 7.5 and later, you may experience longer connection times if you are in an internal network. This may be due to the internal network limiting the connection to the OCSP checking server.

We recommend you upgrade your to the latest version of Webex Meetings.

First Frame of Video Does Not Appear

Depending on the mobility network condition, you may not be able to see the first frame of a video file when it is shared in a meeting.

Temporary Message ‘Shared content not supported’

When a presenter shares a video file in a meeting, the app may show the message, ‘Shared content not supported’ for a short time, up to 6 seconds. The file will eventually display correctly.

Ensure your network connection is configured correctly.

Calendar Meetings Not Appearing in the Meeting List

If your device language and a calendar meeting language are not the same, you may not see the meeting in your in-app meeting list.

Check your device language set of device. If you set your device language to be the same as the meeting language and open the app again, the meeting should appear in the meeting list. You can then set the device language back to your preferrred language.

Incorrect Calendar Meeting Password

If your meeting password contains a space, it may not be correctly displayed in the app. You can still join the meeting without problem.

Unable to Change the Unlock Screen Setting

After you sign in to the Meetings app and you change the unlock screen setting from None to PIN, the optionss None and Swipe are disabled. This is a Google Android known issue.

Workarounds:

  1. If you want to change the unlock screen security setting, uninstall the Webex Meetings application

    Or,

  2. Remove all user credentials by choosing "Clear Credentials" from security settings of your device

Meeting Attendee Name is Displayed Twice

If you used video callback to participant in a meeting, you will see your name displayed twice in the Participant List.

Calendar Meetings Do Not Appear in the Meeting List for Samsung Devices

On some Samsung devices, you may not be able to see your calendar meeting in the app meeting list if your S Planner application version 3.11.57 or earlier.

We recommend you upgrade to the latest version of the S Planner application. We do not support S Planner version 3.11.57 or earlier.

ASUS ZenFone Crash

A crash may occur when connecting to a meeting using an ASUS ZenFone (Intel Atom CPU). This is a common known issue with Android 4.4.2 (KitKat) using an x86-based CPU. We recommend you update your firmware. See: https://www.asus.com.

Video Callback limitations

Once a video system is successfully connected using video callback, some sharing issues may occur when sharing from the same video system.

Upon connecting a video system using video callback, one participant appears twice in the participant list and video strip: one for the original participant, one for the video system.

Performance issue when viewing a shared video file on a slower device

Older DUO-Core CPU devices may experience performance issues when viewing a shared video file.

Audio/Video sync issue

A technical limitation may cause unsynchronized audio and video.

Issue when switching between VoIP and Audio Broadcast

While a video file is being shared, there is an issue with switching from VoIP to Audio broadcast several times.

Meeting detail should not display toll free number as this case

Display toll number site setting not being reflected.

Still list TP meeting after disable TP support on siteadmin

Although TelePresence support is disabled by the site administrator, Cisco Webex OneTouch meeting setup still displays the TelePresence meeting option.

Still can start TP meeting after disable TP support on siteadmin.

Although TelePresence support is disabled by the site administrator, you can still start a TelePresence meeting.

Proximity Integration (Beta)

This integration is not supported for Collaboration Meeting Rooms (CMR) Hybrid. It is only supported for CMR Cloud meetings, including Personal Room meetings for CMR Cloud.

Using audio and sharing documents (data) at the same time

If you are using a CDMA network, such as Sprint or Verizon, network limitations prevent you from having a voice call and using data services at the same time. In this case, joining the audio portion of the meeting through a voice call means you won't be able to view updates to the participant list or shared presentations. If you have access to Wi-Fi or 4G networks, you may be able to use voice and data services simultaneously. Alternatively, consider using VoIP (if available on your device) to connect to your meeting audio.

Using VoIP if you don’t see the "Connect Using the Internet" (VoIP) audio option

If the "Connect Using the Internet" (VoIP) option does not appear for you, then your device is not supported by our VoIP solution at this time. This could happen with older devices with lower performance processors, most new high-end devices support VoIP. You can still join the audio via a regular voice call.

Please note that VoIP has been disabled on the original Kindle Fire (based on Android 2.3 and Android 4.x) because the device does not have a system microphone.

Known Limitations of the Meetings App for iOS

Auto connect audio limitations

Audio auto connection will not work if you set an audio connection type in settings is not supported by the meeting audio type.

Auto connecting audio using internet will not work if the meeting audio type is VoIP only and CMR is not enabled.

View shared video files limitations

If you join the audio conference by phone, then you cannot hear the sound from the shared media file.

You can’t see the video portion if the presenter is sharing a FLV file.

The video position maybe not center when switch to the app from the background while SVS is playing.

Video callback limitations

Upon connecting a video system using video callback, one participant appears twice in the participant list and video strip: one for the original participant, one for the video system.

Once a video system is successfully connected using video callback, some sharing issues may occur when sharing from the same video system

Cisco Webex Meetings Server 3.0 MR2 and 4.0 Compatibility Issues

The mobile meeting app version earlier than 11.2 cannot see video if they join a Cisco Webex Meetings Server (CWMS) meeting. Mobile app version 11.2 and later cannot see video of users on the mobile app versions earlier than 11.2 in CWMS 3.0 MR2 or CWMS 4.0 sites.

iOS 9.x security popup dialog box

On iOS 9 and later, if you sign in using SSO or select a Webex meeting link, a popup dialog appears, asking you to “Open this page in ‘Webex.”

Watch OS1 not supported

To use this version of the Webex Meetings app for Apple Watch, upgrade to Watch OS2.

Personal Room lobby and lock room backward-compatibility issue

If a host is using a version of the iOS app that does not officially support Personal Rooms (earlier than Webex Meetings for iPad and iPhone v7.0), the host cannot manage participants in the lobby, even if the participants are on the latest version of the application.

Webex app will get disconnected on a Verizon phone after telephony is connected

If your carrier does not support voice and data simultaneously, you are disconnected after joining the audio conference using telephony.

Video experience for Webex video

If you are using an iPhone or iPad, you can only view video from TelePresence systems in active speaker mode. If you are using iOS on a mobile data or cellular network, TelePresence systems cannot see video.

Webex VoIP disconnects when receiving phone calls

If you are using an iPhone using VoIP (using Wi-Fi or mobile data networks) or audio using “Connect using Internet,” and you receive a phone call, the VoIP audio session is disconnected. You can reconnect to the audio session.

Chat with TelePresence

Chat with TelePresence participants is not available.

Audio/Video sync issue

A technical limitation may cause unsynchronized audio and video.

Meeting detail still displays toll-free number when disabled from site setting

The app displays the toll number even if the site setting is for it to not be displayed.

Still list TelePresence meeting options

Although TelePresence support is disabled by the site administrator, Cisco Webex OneTouch meeting setup still displays the TelePresence meeting option.

TelePresence meetings can be started even after TelePresence support is disabled

Although TelePresence support is disabled by the site administrator, you can still start a TelePresence meeting.

Proximity Integration (Beta)

This integration is not supported for Collaboration Meeting Rooms (CMR) Hybrid. It is only supported for CMR Cloud meetings, including Personal Room meetings for CMR Cloud.

Windows Phone

Cisco Webex no longer supports Windows Phone.

BlackBerry 10 Devices

Cisco Webex no longer supports Blackberry 10.