1

From the customer view in https://admin.webex.com, go to Management > Locations.

2

Select the Calling tab and select a location to edit.

Details of the location appear in the window.
3

Click Music on Hold in the Call Handling section.

4

Select On Hold or Call Park for the audio to apply to.

5

In Music on Hold Source, choose the default music or custom music, and then click Save.

  • Play default music–The system plays music to fill the silence and lets the customer to know they are still connected.
  • Play custom music–You must upload an audio source file in .wav format to play when a caller is on hold.

Example

Want to see how it's done? Watch this video demonstration on how to configure your music-on-hold settings in Control Hub.