To configure Music-on-Hold:

  1. Увійдіть у Центркерування.

    Control Hub sectionSteps
    Користувачі
    1. Go to Management > Users
    2. Select the user to edit.

      The details of the user appear in the window.

    3. Click the Calling tab and navigate to the Music on Hold section.Music on hold
    4. Enable the toggle Play music when a call is placed on hold.
      If the Music on Hold section is disabled, click Enable Music on Hold in location settings to use this feature.
    Робоче середовище
    1. Go to Management > Workspaces
    2. Select the workspace to edit.
    3. Click the Calling tab and navigate to the Music on Hold section.MOH workspace
    4. Enable the toggle Play music when a call is placed on hold.
    Virtual Lines
    1. Go to Services > Calling > Virtual lines
    2. Select the virtual line to edit and click Calling.
    3. Scroll down to the Music on Hold panel.MOH Virtual lines
    4. Enable the toggle button for Play music when a call is placed on hold.
    Розташування
    1. Go to Management > Locations
    2. Choose a location and click the Calling tab.
    3. Go to the Call handling section, and choose Music on hold or park.
    4. Select Call is placed on hold or Call is parked for the audio to apply.
  2. Select the Music on Hold source by choosing one of the following options:
    • Play default music - Select this option to play the default music.
    • Play custom music - You must select and upload an audio source file in either .wav or .wma format.
      1. Click Select musicto open the announcement repository.
      2. You can either select a preuploaded file or click Upload to add a new file.
      3. Click Select file to assign the selected custom music.
        See Manage Announcement Repository to upload or record the announcement files.

      You can also select an existing playlist that you want to use from the announcement repository, or create your own playlist.

The music-on-hold feature enables you to create playlists using files from its repository. You can also configure up to 1000 playlists, and set music-on-hold with a playlist for specific locations. The announcements repository size increased to 5 GB. However, the size for individual locations remains at 1 GB.

Обмеження.

  • When a playlist is in use, you cannot delete it.
  • You cannot delete an announcement from the repository if it is currently in use.

To configure bulk update of Music-on-Hold:

  1. У поданні клієнта на вебсайті https://admin.webex.com перейдіть до розділу Служби > Виклики > Налаштування служби.
  2. Scroll down to Manage user calling data panel and click on Manage user calling data.
  3. Click Download Data, where you can select the specific user calling service feature that you can download. MOHbulk
  4. Check the Music on Hold Source check box and click Download.
  5. Click View import history/tasks to know the status of the download and download the user .csv records with music-on-hold columns having the MOH attributes listed in the table. You can edit the attributes and upload the .csv file to change the custom settings for a group of users.
    АтрибутЗначення
    MOH ActiveTrue or False
    MOH Announcement TypeCUSTOM or DEFAULT
    MOH Announcement Media TypeWAV or WMA
    MOH Announcement LevelORGANIZATION or LOCATION