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Jul 14, 2020 | view(s) | people thought this was helpful

WBS Trace Grabber

WBS Trace Grabber

What is the WBS Trace Grabber?

How do I gather data once a meeting is no longer in progress?

Description
This is a utility used to gather data once a meeting is no longer in progress.

Supported OS/Version
Windows 7 / 8 / 8.1 / 10

Supported Cisco Webex Product Version
All Cisco Webex meeting service versions

Download:


Instructions (How to capture logs)
  1. Double-click on wbxtraceget2.exe.
An MS-DOS window appears as the log files are gathered into a .RAR file.

As soon as the logging is complete, the following prompt appears:
User-added image
  1. Click OK.
  2. The Windows explorer folder will open showing the .RAR log file location:
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Send the resulting log file to your Support rep.

The Webex tracer logs for a meeting that is no longer running, can be found at %USERPROFILE%\AppData\Local\Temp

Note: To Capture Webex Trace on a Mac, see: https://help.webex.com/WBX000026384/How-Do-I-Capture-Webex-Trace-Crash-Logs-on-a-Mac

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