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Set up integration connectors for Webex Contact Center
Use this article to set up and manage integration connectors for Webex Contact Center.
Availability of Connectors in Contact Center Solutions
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Webex Contact Center platform supports Salesforce, Google, Google CCAI, Webex Experience Management, and Custom connectors.
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Webex Contact Center 1.0 platform supports Salesforce and Custom connectors.
Configure a Connector
You can configure the following connectors on the Control Hub to integrate the third-party applications with the Webex Contact Center.
Edit a Connector
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Log in to your customer organization at https://admin.webex.com and navigate to . |
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Click the connector name that appears on the card. To refresh the Google Contact Center AI connector authentication key, click Refresh Key and reauthenticate with Google. Ensure that you disable the Pop-up Blocker on your browser. |
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You must first deactivate a connector before you can edit fields in the Credentials section. Click Deactivate and confirm. When you deactivate a connector, the scripts that are currently in execution may work for some time if the credentials are valid. After you deactivate a connector, you can either reactivate, edit, or delete the connector.
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