Use the Google connector to enable the text-to-speech (TTS) capability in the Flow Designer.

You can add up to ten connectors for your organization.

Before you begin

Perform the following configurations in Google Cloud Platform:

  • Ensure to download the authentication key (JSON file). For more information, see Google documentation.

  • Enable the Cloud Text-to-Speech API in the Google Cloud Platform Console.

1

Log in to your customer organization at https://admin.webex.com.

2

Navigate to Services > Contact Center.

3

From the Contact Center navigation page, select Tenant Settings > Integrations.

4

On the Integrations tab, select Connectors and click the Google card. Click Set Up or Add More.

5

In the Name field, enter a unique name for the connector (for example, Offers and Discounts Page).

6

Click Upload Authentication Key.

7

Click Done to save the connector details and then click Close.

What to do next

After you successfully save the connector, you can use it to configure the Menu activity in the Flow Designer. For more information, see the Menu section in the Working with Flow Designer chapter of Cisco Webex Contact Center Setup and Administration Guide.