Cisco Webex Experience Management is a Customer Experience Management (CEM) platform. The platform allows you to view your business from your customers' perspective and their experience with the brand.

The Webex Experience Management connector:

  • Powers customer journey mapping, text analytics, and predictive modeling.

  • Uses the customer feedback received through different channels such as email, SMS, and Interactive Voice Response (IVR).

You can add only one Webex Experience Management connector for your organization.

Before you begin

Ensure to have the Username and API Key of the service account.

1

Log in to your customer organization at https://admin.webex.com and navigate to Services > Contact Center > Connectors.

2

On the Webex Experience Management card, click Set Up.

3

In the Name field, enter a unique name for the connector (for example, Survey Feedback).

4

In the Description field, enter a description for the connector.

5

In the Username field, enter the username that you received when you registered for the Webex Experience Management account.

6

In the API Key field, enter the API key that you received when you registered for the Webex Experience Management account.

7

Click Done to save the connector details and click Close.

What to do next

After you successfully save the connector, you can use it o configure the Feedback activity in the Flow Designer. For more information, see the Feedback section in the Working with Flow Designer chapter of Cisco Webex Contact Center Setup and Administration Guide.