Turn AI Assistant on or off in Webex App

AI Assistant powers several features and productivity enhancements in Webex App, including:

1

Sign in to Control Hub.

2

Go to Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant & AI features.

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Scroll to AI Assistant in Messaging and turn AI Assistant features on or off.

Turn Cisco AI Assistant on or off in Webex Meetings

Cisco AI Assistant can generate a summary that you can refer to both during and after meetings, even if the meeting is not recorded. Ask Me Anything allows users to ask AI Assistant questions about what’s happened in the meeting.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • AI Assistant meeting summaries are currently supported in English only.

  • When AI Assistant is available, Webex Assistant for meetings, which provides highlights and voice commands, becomes unavailable.

  • Currently, Ask me anything about the meeting relates to questions about the meeting context only.

  • A new summary will only be prompted if there’s sufficient meeting duration to add more information.

  • If a user selects multiple summaries using all the available options in the AI Assistant panel, there may be some summary overlaps and differences in summary durations.

  • Post-meeting summaries and transcripts are only available for meetings within your organization. They follow the same retention policy as meeting recordings.

1

Sign in to Control Hub.

2

Go to Organization Settings > Cisco AI Assistant.

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In the AI Assistant for Meetings section, turn on any of the following:

  • In-meeting summaries & Ask Me Anything—If you've missed part of your meeting, AI Assistant can catch you up by summarizing what you've missed in the meeting. You can also ask AI Assistant questions about what happened in the meeting while you were away. You can turn on in-meeting summaries for meetings hosted within your organization, and meetings hosted outside your organization that have AI Assistant enabled.

    For more information, see Webex App | Cisco AI Assistant in meetings.

  • Summaries and transcripts after the meeting—If turned on, hosts and cohosts can select what they want to save in the meeting. If turned off, hosts and cohosts cannot save summaries and transcripts.

Turn Cisco AI Assistant on or off for in-meeting recordings

With Cisco AI Assistant, your users can listen to meeting recordings more efficiently. When turned on, AI Assistant generates a meeting summary, complete with chapters and action items, along with the meeting recording. These features are available in Webex App, in the web browser, and in the email notification for the recording.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • The meeting summary and recording transcript are only supported in English.
  • The meeting summary and automatic chapters are generated only when the meeting is recorded.
  • Multiple speakers in a single room may not be accurately identified by the meeting summary and transcript.
  • Company or domain-specific vocabulary may not be accurately understood by the meeting summary and transcript.

Before you begin

Make sure you've enabled recording transcripts in meetings.
1

Sign in to Control Hub.

2

Go to Organization settings > AI-generated summaries for recordings.

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Turn Add AI-generated summaries to meeting recordings on or off.

Known issues and limitations

AI Assistant is not currently available for the Education business vertical. These customers should turn it off in Control Hub if it's enabled. Please contact your Webex account team if you have any questions.