Turn Cisco AI Assistant on or off in Webex App

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Sign in to Control Hub.

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Go to Management > Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant & AI features.

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In the Messaging section, turn AI Assistant features on or off:

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In the Meetings section, turn AI Assistant features on or off:

For internal or external meetings:
  • In-meeting summaries and Ask Me Anything—Ask the AI Assistant questions about the current meeting. For more information, see Cisco AI Assistant in meetings.
For internal meetings only:
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Click Save.

Turn Cisco AI Assistant on or off in Webex meetings

Cisco AI Assistant can generate a summary that users can refer to both during and after meetings, even if the meeting is not recorded. Ask Me Anything allows users to ask AI Assistant questions about what’s happened in the meeting.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • AI Assistant meeting summaries are currently supported in English only.

  • When AI Assistant is available, Webex Assistant for meetings, which provides highlights and voice commands, becomes unavailable.

  • Currently, Ask me anything about the meeting relates to questions about the meeting context only.

  • A new summary will only be prompted if there’s sufficient meeting duration to add more information.

  • If a user selects multiple summaries using all the available options in the AI Assistant panel, there may be some summary overlaps and differences in summary durations.

  • Post-meeting summaries and transcripts are only available for meetings within your organization.

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Sign in to Control Hub.

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Go to Organization Settings > Cisco AI Assistant.

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In the AI Assistant for Meetings section, turn on any of the following:

  • In-meeting summaries & Ask Me Anything—If users have missed part of their meeting, AI Assistant can catch them up by summarizing what they missed in the meeting. They can also ask AI Assistant questions about what happened in the meeting while they were away. Users can turn on in-meeting summaries for meetings hosted within their organization, and meetings hosted outside their organization that have AI Assistant enabled.

    For more information, see Webex App | Cisco AI Assistant in meetings.

  • Summaries and transcripts after the meeting—If turned on, hosts and cohosts can select what they want to save in the meeting. If turned off, hosts and cohosts cannot save summaries and transcripts.

Turn AI Assistant on or off for users

1

Sign in to Control Hub.

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Go to Management > Users, then select a user.

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Select General.

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In the Messaging section, turn AI Assistant features on or off:

5

In the Meetings section, turn AI Assistant features on or off:

For internal or external meetings:
  • In-meeting summaries and Ask Me Anything—Ask the AI Assistant questions about the current meeting. For more information, see Cisco AI Assistant in meetings.
For internal meetings only:
6

Click Save.

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In the AI-generated summaries for recordings section, turn on Add AI-generated summaries to meeting recordings to allow users to update their settings and add AI-generated text summaries for each recording. This setting only applies to cloud recordings for meetings they host.

Turn Cisco AI Assistant on or off for in-meeting recordings

With Cisco AI Assistant, your users can listen to meeting recordings more efficiently. When turned on, AI Assistant generates a meeting summary, complete with chapters and action items, along with the meeting recording. These features are available in Webex App, in the web browser, and in the email notification for the recording.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • The meeting summary and recording transcript are only supported in English.
  • The meeting summary and automatic chapters are generated only when the meeting is recorded.
  • Multiple speakers in a single room may not be accurately identified by the meeting summary and transcript.
  • Company or domain-specific vocabulary may not be accurately understood by the meeting summary and transcript.

Before you begin

Make sure you've turned on recording transcripts in meetings.

1

Sign in to Control Hub.

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Go to Organization settings > AI-generated summaries for recordings.

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Turn Add AI-generated summaries to meeting recordings on or off.

Known issues and limitations

AI Assistant is not currently available for the Education business vertical. These customers should turn it off in Control Hub if it's enabled. Please contact your Webex account team if you have any questions.