Cause:

This may occur for the following reasons:

• The presenter has disabled video for the meeting.
• Webex is not detecting the video camera.
• The video camera may not be plugged into the computer.
• The attendee connects to the meeting through a terminal server/Citrix environment.

1. Make sure the camera is connected to the computer.
2. See if the camera works in other software. (Example: The webcam software that shipped with the device)
3. If you're connecting to the meeting using a terminal server environment, you can access the meeting directly from your computer.

If the issue continues, please contact Webex technical support for more help.