You can update service assignments for up to 20,000 people in Cisco Webex Control Hub, including Hybrid Services and Webex meetings.
Before you begin
This article is about adding and modifying users, in general. If you are managing Webex Calling users, you should read Configure and Manage Your Webex Calling Users.
If you have more than one CSV file for your organization, then upload one file and once that task has completed, you can upload the next file.
You can’t delete users, change the location assigned to a user, or change the status of a user with the CSV template. To manage the status of a user, see User Statuses and Actions in Cisco Webex Control Hub.
Some spreadsheet editors remove the + sign from cells when the .csv is opened. We suggest you use a text editor to make .csv updates. If you use a spreadsheet editor make sure to set the cell format to text, and add back any + signs that were removed.
From the customer view in https://admin.webex.com, go to Users, click Manage Users, and choose CSV Add or Modify User.
(Optional) If you automatically send welcome emails, then click Next.
Click Export to download the file. You can edit the downloaded file (exported_users.csv) in any of the following ways:
Enter a value in the Calling Behavior column if you want to change the way calls happen for specific users. You can enter one of the following options and see Set Up Calling Behavior for Cisco Webex for more information on each setting:
(Recommended) Delete any columns that you did not modify, except First Name, Last Name, and User ID/Email(Required).
Columns that you remove from the file do not have any chance of altering data. This measure protects you from inadvertently modifying users' services.
After you save the CSV file, click Import, select the file you made changes to, and then click Open.
Choose either Add services only or Add and remove services, and click Submit.
The CSV file is uploaded and your task is created. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage Tasks in Cisco Webex Control Hub.
If you don't suppress admin invite emails, new users receive activation emails.