By default, users who are claimed into a Webex organization have 14 days to decide how they want to migrate from their free account to their paid organization. Administrators can turn off this setting and claim users immediately.
By default, newly claimed Webex users have 14 days to choose one of the following options:
-
Change the email address associated with the old account.
-
Transfer Webex conversations from the old account to the new account.
-
Delete the old account and its contents.
Webex conversations are automatically migrated to the new account when a claimed user doesn't act within 14 days.
 | Organizations provisioned in PROD-EU (EMEA)
or US-B don't have the option to allow content migration for Consumer
users. |
When claims aren't delayed, users are claimed immediately, bringing them into the organization right away. The next time the user signs into their account they will instead have to choose one of the following options:
-
Change the email address associated with the old account.
-
Delete the old account and its contents.
 | The Delete the old account and contents option isn’t available for users who signed up for paid Webex Services accounts. |
| 1 |
From the customer view in https://admin.webex.com, go to . |
| 2 |
Uncheck the Allow users to bring their Webex conversation with them check box. |
