A new activation code can be generated for a user if the existing code doesn’t work, has expired or if the user did not receive the code. It can also be used when a user upgrades their device and wants to add Webex Go on the new phone.

To generate a new activation code:

1. Select the Webex Go device assigned to the user from the Users or Devices view.

2. Click Actions → Generate new activation code.

   1. You'll be presented with the new QR code, SM-DP+ address and activation code for Apple devices and network provider code for Android devices.

   2. The activation code along with instructions to enable the device will be emailed directly to the user.

      The single use activation code expires after 90 days.

      If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

When the mobile phone with Webex Go line is lost or stolen, the business line can be disabled on the lost phone, and new activation details can be generated to onboard Webex Go on the replacement device.

1. Select the Webex Go device assigned to the user from the Users or Devices view.

2. Click Actions → Lost/Stolen.

   1. You'll be presented with the new QR code, SM-DP+ address and activation code for Apple devices and network provider code for Android devices.

   2. The activation code along with instructions to enable the device will be emailed directly to the user.

      The single use activation code expires after 90 days.

      If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

The Webex Go device assigned to the user can be deleted using the following steps:

• Select the Webex Go device assigned to the user from the Users or Devices view.

• Click Actions → Delete.

Once the device is deleted, the license entitlement will be added back to the available pool. From an end user standpoint, business calls can no longer be made or answered from the native dialer of the mobile phone. The user must, however, manually delete the deactivated Webex Go line on the mobile phone.

The status of the Webex Go device is available from the user view.

The Calling Detailed Call History report can be used to extract all call information and determine if the call was a Webex Go call. Webex Go calls will show up with sub client type set to Mobile_Network in the report.