Release Management Overview
Release Management controls in Partner Hub make it easy for Webex for Cisco BroadWorks Service Providers to manage releases by giving them the ability to control the release cadence by which users' Webex Apps upgrade to the latest software. With this feature, partner administrators can:
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Configure customized release schedules with set deferrals from the Cisco-default release schedule.
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Configure a single release schedule and cascade that schedule to all of the customer organizations that they manage.
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Assign different release schedules to different customer organizations.
The scheduling options are as follows:
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Automatic Upgrades—Cisco-controlled monthly releases (this is the default setting).
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Latest Release—Customized release deferral of up to 4 weeks after the Automatic upgrade date.
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Slow Release—Customized release deferral of up to 12 weeks after the Automatic upgrade date.
Requirements
The atlas-webex-release-management toggle must be enabled in order to configure this feature. Contact Cisco TAC or project support for help in enabling the toggle.
This feature applies to desktop clients only.
Configure Release Schedule (for Partners)
1 |
Sign in to Partner Hub. |
2 |
Click Settings. |
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Under Software upgrades for Webex, choose one of the following:
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4 |
If you chose Custom schedule, configure the schedule:
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5 |
Enable or disable the Allow all Customers to Override Setting toggle, according to whether you want customer organization administrators to be able to override your release schedule:
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Configure Release Schedule (for Customer Organizations)
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In Partner Hub, open the Customer View for a specific customer organization. |
2 |
Select Organization Settings. |
3 |
Under Software updates for Webex, choose one of the following:
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4 |
If you chose a custom schedule, configure the following:
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5 |
Enable or disable the Allow all customers to override settings toggle according to whether you want an administrator from this organization to be able to override your release schedule:
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Customer Override
With the Allow all customers to override this setting toggle, partner administrators can prevent customer org administrators from overriding partner-level release settings. For partner administrators, this toggle appears in two places:
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Partner Hub Settings view (Partner-level settings)
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Customer View (Organization Settings for a specific customer organization
The following conditions apply to the override:
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The override in the Customer View (Organization Settings) for a customer organization overrides the partner-level setting for that customer organization.
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If a partner administrator has disabled the customer override, the partner administrator can still configure customized schedules for individual customer organizations via the Customer View that is available from Partner Hub. However, customer organization administrators cannot edit release management settings.
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If a customer organization has a release schedule that is different from the partner-level default (this could be because the customer organization administrator edited the default release settings or because the partner administrator configured a release schedule for just that organization), the organization no longer inherits the partner-level release settings. If a partner administrator edits Release Management settings at the partner level, the updates will not apply to that customer organization.
Override Custom Schedule (for Users)
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1 |
In Partner Hub, open the Customer View for a specific customer organization. |
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Select Users. |
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Select the user for which you want to apply a release schedule update. |
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Under Software updates for Webex set the Allow Automatic Upgrades toggle to on. |
Download Webex App Bundle
1 |
Sign in to Partner Hub. |
2 |
Click Settings. |
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Under Software upgrades for Webex, click Download Webex builds. |
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In the popup window, click the platform and version file that you want to download. |
Release Management Conflicts
If a configuration conflict exists for a customer organization, the Cisco default (Automatic upgrades) gets applied. A conflict could happen if two different Partners deliver non-conflicting Webex services to the same customer organization (for example, Webex Calling and Webex for Cisco BroadWorks), and the two Partners configure Release Management differently for that organization.
Release Schedule Changes
The following conditions apply when you change an existing release schedule between a slower cadence and faster cadence:
Type of Change |
What happens |
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To a faster cadence |
The client upgrades to the latest faster release, provided that release is newer than the release that you are running. Otherwise, the client upgrades when the next release comes out at the faster cadence. |
To a slower cadence |
The client remains on the latest release that was running at the time of the change until the next release at the slower cadence. The client then upgrades using the slower release cadence. |
A change in the settings (for example, changing from Latest to Slow) may take up to 24 hours to process. However, a change in the number of weeks for deferral processes immediately.
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Migration to Updated Feature
Partner-level Release Management changes the pre-existing Release Management feature for customer organizations as follows:
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For customer organizations, the Software Updates for Webex section moves from the Messaging tab to Organization Settings.
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The Cadence setting replaces Frequency.
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One-month release deferrals in the pre-existing settings get assigned to the Latest channel.
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Three-month release deferrals in the pre-existing settings get assigned the Slow channel.
From a customer organization perspective, migration occurs after the organization administrator clicks Organization Settings for the first time following the feature release.