This setting takes precedence over Selectively Accept Calls.


Sign in to Control Hub, then under Management, select Users.


Select a user and click the Calling tab.


Go to the Call handling section and select Selectively Reject Calls.


Turn on the toggle.


Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.


Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to reject calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.
  • Calls From—Select to reject calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.


Click Save.

The schedule is added to the Reject or Don't reject table. You can edit or delete schedules from the tables, as needed.

Don't reject takes precedence over Reject.

Click Save.


A user can also set up selective call rejection on their own in the user portal. For more details, see Selectively reject calls. Any changes made to these settings by the user will be reflected in both the user portal and Control Hub.