This setting takes precedence over call forwarding.

Before you begin

To set up this feature for workspaces, ensure that workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.

Sign in to Control Hub.


Go to the respective path.

  • For Users: Go to Management > Users. Then, select a user.

  • For Workspaces: Go to Management > Workspaces. Then, select a workspace.


Click the Calling tab.


Go to the Call handling section, select Selectively Forward, and turn on the toggle.


Enter the phone number to forward the calls to.

Check the Send to voicemail check box to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions.


Check the Use ring reminder check box to enable a ring reminder for these calls.


Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.


Click Add Schedule to set the following parameters:

  • Select a phone number—Select a phone number to forward calls to during the schedule.

  • Send to voicemail—Select the check box to forward calls to voicemail during the schedule.

  • Schedule—Select the predefined schedule for when the user wants to forward the calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.
  • Calls From—Select to forward calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Forward or Don't forward—Choose to forward or not to forward the calls that fit within these parameters.


Click Save.

The schedule is added to the Forward or Don't forward table. You can edit or delete schedules from the tables, as needed.

Don't forward takes precedence over Forward.

Click Save.


A user can also set up selective call forward on their own in the user portal. For more details, see Selectively forward calls. Any changes made to these settings by the user reflect in both the user portal and Control Hub.