Set up selective call forward for users and workspaces
Create different rules to forward specific calls based on the phone number, who's calling, and/or the time and day of the call.
This setting takes precedence over call forwarding.
Before you begin
1 |
Sign in to Control Hub. |
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Go to the respective path.
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Click the Calling tab. |
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Go to the Call handling section, select Selectively Forward, and turn on the toggle. |
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Enter the phone number to forward the calls to. Check the Send to voicemail check box to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions. |
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Check the Use ring reminder check box to enable a ring reminder for these calls. |
7 |
Select a predefined schedule from the drop-down list. If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules. |
8 |
Click Add Schedule to set the following parameters:
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Click Save. The schedule is added to the Forward or Don't forward table. You can edit or delete schedules from the tables, as needed.
Don't forward takes precedence over Forward. |
10 |
Click Save. A user can also set up selective call forward on their own in the user portal. For more details, see Selectively forward calls. Any changes made to these settings by the user reflect in both the user portal and Control Hub. |