Set up selective call acceptance for webex calling users

Before you begin

To set up this feature for workspaces, ensure that workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

Sign in to Control Hub.

2

Go to the respective path.

  • For Users: Go to Management > Users. Then, select a user.

  • For Workspaces: Go to Management > Workspaces. Then, select a workspace.

3

Click the Calling tab.

4

Go to the Call handling section, select Selectively Accept Calls, and turn on the toggle.

5

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.

6

Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to accept the calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.

  • Calls From—Select to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.

7

Click Save to apply a schedule.

The created schedule is added to the Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.

Don't Accept takes precedence over Accept.

8

Click Save.

A user can also set up selective call acceptance on their own in the user portal. For more details, see Selectively accept calls. Any changes made to these settings by the user reflect in both the user portal and Control Hub.

Set up selective call rejection for Webex Calling users

This setting takes precedence over Selectively Accept Calls.

1

Sign in to Control Hub.

2

Go to the respective path.

  • For Users: Go to Management > Users. Then, select a user.

  • For Workspaces: Go to Management > Workspaces. Then, select a workspace.

3

Click the Calling tab.

4

Go to the Call handling section, select Selectively Reject Calls, and turn on the toggle.

5

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.

6

Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to reject calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.

  • Calls From—Select to reject calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.

7

Click Save to apply a schedule.

The schedule is added to the Reject or Don't reject table. You can edit or delete schedules from the tables, as needed.

Don't reject takes precedence over Reject.

8

Click Save.

A user can also set up selective call rejection on their own in the user portal. For more details, see Selectively reject calls. Any changes made to these settings by the user reflect in both the user portal and Control Hub.

Set up selective call forward for users

This setting takes precedence over call forwarding.

1

Sign in to Control Hub.

2

Go to the respective path.

  • For Users: Go to Management > Users. Then, select a user.

  • For Workspaces: Go to Management > Workspaces. Then, select a workspace.

3

Click the Calling tab.

4

Go to the Call handling section, select Selectively Forward, and turn on the toggle.

5

Enter the phone number to forward the calls to.

Select Send to voicemail to forward all calls to voicemail. The Send to voicemail option is only available for internal phone numbers or extensions.

6

Select Enable ring reminder on your Cisco IP phone to enable a ring reminder for these calls.

7

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.

8

Click Add Schedule to set the following parameters:

  • Select a phone number—Select a phone number to forward calls to during the schedule.

  • Send to voicemail—Select the option to forward calls to voicemail during the schedule.

  • Schedule—Select the predefined schedule for when the user wants to forward the calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.

  • Calls From—Select to forward calls from Any phone number, Any internal phone number, Any external phone number, or Select phone numbers.

    If you choose Select phone numbers, enter the additional details.

  • Forward or Don't forward—Choose to forward or not to forward the calls that fit within these parameters.

  • The Selectively Forward Calls feature has a limitation when forwarding calls to an external phone number. To ensure the feature works as expected, follow these additional steps

    For External Numbers:

    1. Set the Don't Forward schedule to Business Work.
    2. Set the Forward schedule to Every day, All day.

    For Internal Numbers: The feature works as expected without any additional configuration.

    If issues persist with selective call forwarding, ensure that the schedules are configured correctly and that the external number is reachable.

9

Click Save to apply a schedule.

The schedule is added to the Forward or Don't forward table. You can edit or delete schedules from the tables, as needed.

Don't forward takes precedence over Forward.

10

Click Save.

A user can also set up selective call forward on their own in the User Hub. For more details, see Selectively forward calls. Any changes made to these settings by the user reflect in both the User Hub and Control Hub.