Set Default Teleconferencing Options for a Webex Site


This procedure applies to Webex Meetings, Webex Events, and Webex Training only.

Selections determine only the default settings. Users can select other options as they schedule sessions. Some of the options that are listed may not be available for the site.

Site administrators can specify the default audio options from the available options for their site. These options then appear as the default selection on the Webex scheduling pages, the Microsoft Outlook scheduler, and the One-Click setup wizard.

Site administrators can also specify whether users can automatically join call-back teleconferences without having to press "1" on their phone keypads. This option is useful if participants reside in some European countries where the phone system cannot send keypad tones.

With the Webex Audio option, Webex can play a sound when participants join and leave audio conferences.

1

From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites.

2

Choose the Webex site to change the settings for, and click Configure Site.

3

Under Common Settings, select Scheduler.

4

Scroll down to Default Scheduler Options, and select one of the following options in Telephony entry and exit tone:

  • Beep: Webex plays a simple tone when a participant joins or leaves.
  • Announce name: Webex asks each participant to state their name as they join the meeting and then announces the name of the participant.
  • No tone: Webex does not play any sound when a participant joins or leaves.
5

In the Join teleconference without pressing "1" section, select On to allow users to automatically join call-back teleconferences without pressing "1."

6

In the Default site audio options section, select any of the following default options:

  • Integrated VoIP: Check this check box to use Voice over IP (VoIP) where the session audio is sent over the Internet instead of using the phone.
  • None: Select this option to exclude audio conferencing from the site.
  • Webex teleconferencing: Select this option to use the phone for the Webex Events session audio. Select any of the following options:
    • Allow access to teleconference via global call-in numbers: Check this check box to provide a local phone number for participants in other countries to use when calling into Webex sessions. The local numbers that are available depend on how your Webex site is configured.

    • Call-in teleconferencing: Select this option to have users call in to join sessions.

    • Call-back teleconferencing: Select this option to have Webex call users as they join sessions.

7

Click Update to save any changes.


This procedure is for Webex Meetings, Webex Events, and Webex Training only.

1

From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites.

2

Choose the Webex site to change the settings for, and click Configure Site.

3

Under Common Settings, select Scheduler.

4

Scroll down to Default Scheduler Options and check the check boxes to enable the following Audio technical support options:

  • Instant Help.

  • Allow attendee access to instant help.

5

Click Update.


This procedure applies to Webex Meetings and Webex Training only.

Site administrators can enable the option to assign the default call-in numbers for all users on their site. Choose the two default numbers from the numbers that are provisioned for the site.

Site administrators can also allow meeting and session hosts to set the default call-in numbers for their participants.

Enabling these options provides access to the teleconference using global call-in numbers by default.

1

From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites.

2

Choose the Webex site to change the settings for, and click Configure Site.

3

Under Common Settings, select Audio Settings.

4

Check the Assign default call-in numbers check box.

5

Select a call-in option from the list on the left and click the Add > button.

6

To set the order in which the options appear on your site, select one of the options and click the Move Up or the Move Down button.

7

Click Save.


 

To allow hosts to choose their own default numbers, check the Allow user to set default call-in numbers check box in Site Options.

When provisioned for your site, you can turn on the option to allow meeting participants to receive calls at an internal phone number within the same corporate site. You can also edit the label that appears within the Audio Conference dialog when participants join the audio conference.

1

From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites.

2

Choose the Webex site to change the settings for, and click Configure Site.

3

Under Common Settings, check the Enable internal call-back teleconferencing check box.

4

In the Internal call-back option label field, enter a descriptive name or phrase to identify the internal call-back option.

5

Click Update.


Site administrators can only set a user's privileges if the user has Cisco Webex Enterprise Edition.

1

From the customer view in https://admin.webex.com, go to Users, and under Meeting, select the user to change the privileges for.

2

Under Services, select Meeting.

3

Under Webex Meeting Sites, select the Webex site to change the privileges for.

4

Select User Privileges to view and adjust the user's Telephony privileges.

5

A user's Call-in teleconferencing privileges are always enabled. Check the Access to global call-in numbers check box to allow the user access to the default call-in numbers.

6

Click Save.

When the Collaboration Meeting Rooms (CMR) Hybrid feature is provisioned and configured for your site, participants can schedule and start joint meetings with Webex and TelePresence. Webex participants can engage with TelePresence participants in a combined meeting if their on-premises TelePresence equipment is upgraded to the latest versions. Webex participants can view and share content with TelePresence participants.

The Collaboration Meeting Rooms (CMR) Hybrid feature was formerly known as Webex Enabled TelePresence, or Cisco Webex OneTouch.

Before you begin

  • Ensure that the Webex Productivity Tools integration to Microsoft Outlook is enabled. For CMR Hybrid, this is a two-step process:

    • Configure the site settings for Productivity Tools.

    • Deploy the Cisco TelePresence Management Suite Extension for Microsoft Exchange (TMSXE). See the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide for information on configuring TMSXE.

      With TMSXE, CMR Hybrid hosts can use Webex Productivity Tools to schedule Webex-only meetings with Microsoft Outlook.


    Microsoft Outlook integration for Windows is the only Productivity Tools integration that is supported for CMR Hybrid.

    The functionality and appearance of the Microsoft Outlook integration changes when CMR Hybrid is enabled. See the Webex and TelePresence Integration to Outlook User Guide, available from the Webex Meetings User Guides page for more information.

  • Ensure that the Webex Meetings TelePresence session type is enabled for:

    • The site.

    • New users on the site.

      This option is enabled by default for all new user accounts, site administrators can disable it.

    • Each user who hosts CMR Hybrid meetings.

  • Take precautions to reduce low-bandwidth issues during meetings on your site:

  • Understand which meeting templates are used for CMR Hybrid.


See the Finding Your Webex Version Number article for more information on how to find the site's current version of Webex.

1

From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites.

2

Choose the Webex site to change the settings for, and click Configure Site.

3

Under Common Settings, select OneTouch.

4

In the TelePresence Options section, check Allow Cisco Webex OneTouch meetings (MC only).

If this option is not selected, the rest of the CMR Hybrid (OneTouch TelePresence) options are dimmed.

5

In the Cisco TMS booking service URL field, enter the host address that authorizes the connection between the Cisco TelePresence Management Suite (TMS) and the Cisco Webex data center.

This TMS option is an indication that CMR Hybrid (also known as OneTouch 2.0) is provisioned for the site. If this option refers to CTSMAN, the site is still provisioned for OneTouch 1.0. See the Control Hub release notes available from the Webex Meetings site for differences between OneTouch 1.0 and OneTouch 2.0. See the Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide for information on configuring TMS.

The Cisco TMS is responsible for scheduling Cisco TelePresence meetings. Enter the correct host address to successfully connect to the TelePresence system.

6

Select whether to send a copy of the invitation email to the meeting host.

When checked, the host receives two emails, one for the host, which includes the host access code, and one to forward to meeting attendees.

7

Select whether to display toll-free phone numbers to participants.

8

Check Enable TelePresence bandwidth control to provide the best experience for all users during sharing or when video is shown in a CMR Hybrid meeting. Do not uncheck this option unless advised to do so by Webex Customer Support.

9

Ensure that Display TelePresence welcome screen is unchecked. When checked, the Welcome screen may minimize the amount of screen space available for displaying live video (versus screen sharing) on TelePresence devices. Enable this option only when it is important to display certain details, such as meeting information, call-in numbers, and the Meeting Host key.

10

Under Webex VoIP and video connection, select Automatically encrypted UDP/TCP SSL.

Encryption allows the Cisco TMS to connect over UDP with the TelePresence Gateway. If the UDP connection is not allowed, Cisco TMS falls back to TCP/SSL. Do not select TCP SSL unless advised to do so by Webex Customer Support.

11

Check Disable Hybrid VoIP to prevent users from connecting to audio through their computers.

12

Click Update.