A partner or a customer administrator can set up services for trials and subscription orders. We recommend that partners complete these steps before handing over the account to customer administrators.

You can use any supported browser to access Webex Control Hub.

Partner Administrator Access

  • For Trials: When you set up a new trial using the Start New Trial wizard, after you provide the information to start the trial, the final screen displays "Your trial is ready. Do you want to set up the services for the customer?".

    Click Yes to continue to set up services for the customer.

  • For Subscription Orders: When you create a Webex Contact Center Order using the Order Set-Up wizard, after you specify the order information, the final screen displays "Thank you. The order has been mapped correctly".

    Click Next to continue to set up services for the customer.

Customer Administrator Access

For Trials and Subscription Orders: When the trial starts or the subscription order is successfully mapped, the customer administrator receives a Welcome email on the email address that is specified in the Start Trial wizard or Order Set-Up wizard.

Do the following to access the customer administrator account on Control Hub:

1

Open the Welcome email.

2

Click the Get Started link in the email.

3

Enter the password and click Save & Sign In.

4

Accept the Terms of Service to access your Control Hub account.

1

After a contact center trial or subscription starts, access the Services Setup wizard to configure the contact center tenant using the Control Hub URL https://admin.webex.com/.

The wizard appears each time a partner or customer administrator accesses the Control Hub, until the setup is completed successfully.

2

On the Summary page, review the contact center license information and click Set up now.

3

On the Calling Setup page, review the SIP address name of your organization and click Next.

4

On the Contact Center Settings page, do the following:

  1. Choose the country of operation from the Country or region drop-down list and click Save.

    By default, the country of operation is the same as the country that was chosen in the Order Mapping wizard.

    Webex Contact Center creates the tenant in the appropriate data center based on the country of operation. For the list of countries and the corresponding data center mapping, see the article Data Locality in Webex Contact Center.


     

    If an incompatible location message appears after you click save, contact Cisco Solution Assurance for support.

  2. Click Confirm.


     

    You can't change the country of operation for Webex Contact Center after you click confirm.

One or more Webex Contact Center platform options are available based on the country of operation you choose. For subscription orders, choose the default platform unless instructed otherwise by the Cisco Solution Assurance contact.

After you choose the platform, you can choose the telephony and digital channel options.

If you ordered the Cisco PSTN for Contact Center add-on (only for the United States of America), Webex Contact Center automatically applies the telephony option. This option is not applicable for a trial tenant.

The following table summarizes the platform and telephony options applicable for each country of operation:

#

Region

Country of Operation

Platform Options

Webex Contact Center Telephony Option

1

North America

United States of America

Default Platform: Click this option for subscription orders.

  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Controlled GA: Click this option to provision the new digital channels. Choose this option only if instructed by your Cisco Solution Assurance contact.
  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP

  • Webex Contact Center PSTN (if ordered)

Canada

Default Platform: Click this option for subscription orders.

Voice POP

Controlled GA: For trials only.

  • Voice POP Bridge

  • Webex Calling

2 LATAM

Default Platform: Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling

3 EMEAR All countries Default Platform: Click this option for subscription orders.
  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

4

APJC

All countries

Default Platform: Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling

Controlled GA: Click this option to provision the new digital channels. Choose this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

5

On the Review page, review the details of the subscription and click Submit. To change the service configuration options, click Go back and edit.

6

To download the summary of the order, click Download Order Summary.

7

Click Close.

What to do next

After the contact center setup is successful for your organization, navigate to Contact Center > Settings > General and review the Webex Contact Center Platform Details field on Control Hub.

1

On the Control Hub home screen, navigate to Contact Center > Settings.

2

In the Settings tab, click Set Up Cisco Webex Contact Center.


 

If the customer requires Webex Contact Center chat services, ensure that the customer administrator logs in to this page and clicks Set Up Cisco Webex Contact Center to set up chat services.

What to do next

Your tenant configuration is complete. Now, you can configure the following features for this tenant: