Enable or disable voicemail transcription for a location

You can enable or disable this feature for a location in Control Hub.

Before you begin

Language(s) supported: English


Log in to Control Hub https://admin.webex.com, go to Services > Calling > Locations, and then select the location you want to update.


In the Call Settings list, click Voicemail.


Toggle Transcribe voice message to enable or disable.

If enabled, users at this location receive an email with the transcribed voicemail, along with a recording of the voicemail. If disabled, the email only contains the recording of the voicemail.


Select Email a copy of message and Use internal mailbox for voicemail transcription to work. You can see these settings for a user on the Users tab. Find the user to modify and select Calling > Voicemail. For more information about setting up voicemail settings for a user, see Configure and manage voicemail settings for a Webex Calling user.

Reasons why voicemail transcription is not available

The system does not produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints.

A voicemail transcription may not be available for the following reasons:

  • Noisy background

  • Poor audibility

  • Non-English words present in the audio or unsupported language

    Voicemail transcription is available only for voicemails left in English.

  • Heavy accent