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Webex WFO: Feature Specific SKU
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Feature |
SKU Requirement | SKU Names |
|---|---|---|
|
Webex WFO: WFM Agent Assist |
Requires minimum of Full WFM SKU |
A-FLEX-WFO-NWFM2 |
|
Webex WFO: WFM with Trending Topics |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Vacation Planner Pro |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Insights Data Export Service |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Performance Management |
Requires minimum of Full WFM, Full QM, or Webex WFO Bundle SKU Other Performance Management sub features such as Coaching Effectiveness Dashboard require the same SKUs. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
|
Webex WFO: Basic WFM and QM Offerings |
Requires minimum of Basic WFM SKU and Basic QM SKU This SKU does not include the Real-time Adherence connector and Historical Data Connector, which must be purchased separately as an add-on. |
A-FLEX-WFO-NFMB A-FLEX-WFO-NQMB A-FLEX-WFO-CR A-FLEX-WFO-NWFA |
|
Webex WFO: Enterprise Analytics |
Requires minimum of Full QM SKU, Full WFM SKU, or WFO Bundle SKU. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
|
Webex WFO: Insights |
Requires minimum of Full QM SKU, Full WFM SKU, or WFO Bundle SKU. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
