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Feature |
SKU Requirement | SKU Names |
|---|---|---|
|
Webex WFO: WFM Agent Assist |
Requires minimum of Full WFM SKU |
A-FLEX-WFO-NWFM2 |
|
Webex WFO: WFM with Trending Topics |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Vacation Planner Pro |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Insights Data Export Service |
Requires minimum of Webex WFO Bundle SKU and Enterprise Analytics 100 Interactions Addon SKU |
A-FLEX-WFO-NWFB A-FLEX-WFO-I100 |
|
Webex WFO: Performance Management |
Requires minimum of Full WFM SKU, Full QM SKU, or Webex WFO Bundle SKU Other Performance Management sub features such as Coaching Effectiveness Dashboard and Auto Coaching require the same SKUs. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
|
Webex WFO: Basic WFM and QM Offerings |
Requires minimum of Basic WFM SKU and Basic QM SKU This SKU does not include the Real-time Adherence connector and Historical Data Connector, which must be purchased separately as an add-on. |
A-FLEX-WFO-NFMB A-FLEX-WFO-NQMB A-FLEX-WFO-CR A-FLEX-WFO-NWFA |
|
Webex WFO: Enterprise Analytics |
Requires minimum of Full QM SKU, Full WFM SKU, or WFO Bundle SKU. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
|
Webex WFO: Insights |
Requires minimum of Full QM SKU, Full WFM SKU, or WFO Bundle SKU. |
A-FLEX-WFO-NWFM2 A-FLEX-WFO-NQM A-FLEX-WFO-NWFB |
