2022

July

July 13, 2022

Version 1.9.1

Higher resolution during calls

Expert on Demand now supports 1080p video resolution during calls, allowing remote experts to view shared content more clearly.


 
This feature is not available by default. Contact your account team to enable it for your organization.

Check if someone else is signed in

Before you sign in to Expert on Demand, you can check if another user is already signed in. This is useful for organizations that share devices between multiple people and user accounts.

March

March 30, 2022

Version 1.9.0.1

Share content

You can access files from your local storage and share them in a space or with a meeting host. You can then access that content at any time and simultaneously analyze content with other people.

For more information, see Share content.

Remote control

Remote Webex App users can now take control during a call with an Expert on Demand user. The Expert on Demand user must share their screen before the remote user can request control.


 

The remote user must be using the desktop version of Webex App.

For more information, see In-call controls.

More options during calls

We've added additional audio and video options during calls, such as stopping your video or switching to audio-only mode when bandwidth is low.

For more information, see In-call controls.

August 31, 2021

Version 1.8.0.4

FedRAMP Authorized

Webex Expert on Demand is now available with Webex for Government offer/sites.

May 27, 2021

Version 1.8.0.3

Join meetings

You can now join scheduled meetings. You'll also see notifications a few minutes before a scheduled meeting begins, letting you choose to join the meeting early.

For more information, see Join a meeting.

Cisco Webex Expert on Demand with Augmentir

A Webex Expert on Demand integration with Augmentir is available for customers currently using Augemntir on the RealWear HMT Device. This integration lets you open Augmentir from the Webex Expert on Demand app for AI-Powered workflows and guided instructions.

Menu Option

We've added a new menu option on the home screen, where you can access the following:

  • Webex Help—descriptions for commonly used commands.

  • Augmentir—launch the Augmentir app, if installed on the device.

  • Signout—sign out of Expert on Demand.

For more information, see Menu Options.

Simplified Annotation

We've simplified the process for annotating a photo. You can now move the annotation cursor around the screen using your head movements.

For more information, see In Call Controls.

Focus controls

We've updated the on-screen controls to include a manual focus option, that you can use when you're in a call.

For more information, see In Call Controls.

Zoom controls

When you zoom in on a shared screen, you can use your head movements to pan around the screen.

For more information, see In Call Controls.

Language support

We've added support for more languages, including Thai, Simplified Chinese, Russian, Polish, Portuguese, Korean, German, Italian, and French.

Improvements to video quality

We've also improved video quality, by including a Higher frame rate for shared content (15fps), and improved image stabilization for captured video content.

November 13, 2020

Version 1.7.0

Join meetings

You can now join ongoing meetings in group spaces.

For more information, see Join an Ongoing Meeting.

Exposure controls

We've updated the on-screen controls to include exposure levels, that you can use when you're in a call.

For more information, see In Call Controls.

Display improvements to the QR code

We've added a larger QR code, to make it easier to scan with your RealWear HMT-1 device, when you sign in.

For more information, see Power on and Sign in.

Language support

We've also added support for more languages, including Thai, Russian, Polish, Korean, German, and French.

August 7, 2020

Version 1.6.0

The following features are included in this release:

  • Annotations by remote expert

  • Language support for Chinese, Japanese, Portuguese, and Spanish

June 19, 2020

Version 1.5.1

The following are the features included in this release:

  • New branding

  • New QR code authentication application expert-on-demand.webex.com

  • Flashlight feature

  • Annotations by HMT user

  • Multi-party calls with video pinning

  • Network status

December 11, 2019

Version 1.4.2

The following are the features included in this release:

  • Audio/Video calling with one other person

  • One-way remote expert screen sharing to Expert on Demand (HMT user)

  • Send request for help message to a specific member of a team or the entire team

  • Search for members in the same organization

  • Search and display teams