Provisioning Status Details
The Provisioning Status column in the Customers tab tells you which services need your attention. If a subscription has multiple services, the status of the service that's most important is shown in the column.
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Provisioned—The service set up is successful, and you can now assign service licenses to your users.
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Provisioning—The service is being set up for your organization to use.
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Manual Provisioning (Cisco)—The service is waiting for Cisco to complete the service set up.
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Manual Provisioning (Partner)—The service is waiting for your service provider to complete the service set up.
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Awaiting Provisioning Details—The admin of your organization has to complete the service set up in Control Hub to start the provisioning process.
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Unable to Provision—The service encountered an error during the set up. Contact Cisco Support for more help.
Subscription Status Details
The Subscription Status column tells you if a customer's subscription is active, if it's a trial account, if it's about to expire, or if it has been suspended.
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Active—The customer has an active subscription.
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Suspended—The customer hasn't paid for or renewed their subscription.
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Expires within 30 days—The customer's subscription expires within 30 days.
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Expires within 60 days—The customer's subscription expires within 60 days.
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Trial Active—The customer has an active trial.
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Trial Expires within 30 days—The customer's trial subscription expires within 30 days.
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Trial Expires within 60 days—The customer's trial subscription expires within 60 days.
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Trial Expired—The customer's trial has expired.
Filters for Provisioning and Subscription Status
1 |
From the partner view in https://admin.webex.com, go to Customers. |
2 |
Click Select a filter.... |
3 |
Select the filters that you want to see. |