Outgoing Calling Permissions

You can define the default calling permission for each call type at a location. For example, you can use the calling permission Block to keep users from making Long Distance calls in the San Jose location.

Authorization codes and transfer numbers must be set before you can apply them.

For each call type you can choose the following:

  • Allow—Callers at this location can make these types of calls.

  • Block—Callers at this location can’t make these types of calls.

  • Require Authorization Code—Callers must enter the authorization code that you set before placing an outgoing call.

  • Transfer to number 1, 2, or 3—If you select this, then these types of calls are transferred automatically to the number you choose.

Default Call Type Values

Below are the default call type values.

Call Type

Default Setting

Transfer/ Forwards Enabled

Internal

Allow

Yes

Local

Allow

Yes

Toll Free

Allow

Yes

Long Distance

Allow

Yes

International

Block

No

Operator Assistance

Allow

Yes

Chargeable Directory Assistance

Allow

Yes

Special Services I

Allow

Yes

Special Services II

Allow

Yes

Premium Services I

Block

No

Premium Services II

Block

No

Change the Calling Permission for a Type of Call

1

From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations.

2

Select the location that you want to update the calling type for.

3

Select Advanced Call Settings > Calling Permissions > Outgoing Calls.

4

Choose the Call Type you want to update, make the updates, and select Save.

Add an Authorization Code

1

From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations.

2

Select the location that you want to add an authorization code to.

3

Select Advanced Call Settings > Calling Permissions > Outgoing Calls.

4

Select Authorization Codes, and click Add Code.

5

Enter a description and the code you want to add.

6

Select Add.

Delete an Authorization Code

1

From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations.

2

Select the location that you want to delete an authorization code from.

3

Select Advanced Call Settings > Calling Permissions > Outgoing Calls.

4

Select Authorization Codes, click the x next to the authorization code you want to delete, and click Delete.

Add an Auto-Transfer Number

You can add up to 3 auto-transfer numbers.

1

From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations.

2

Select the location that you want to add an auto-transfer number to.

3

Select Advanced Call Settings > Calling Permissions > Outgoing Calls.

4

Select Auto-Transfer Numbers, enter a transfer number and select Save.

Delete an Auto-Transfer Number

1

From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations.

2

Select the location that you want to delete an auto-transfer number from.

3

Select Advanced Call Settings > Calling Permissions > Outgoing Calls.

4

Select Auto-Transfer Numbers, click the x next to the number you want to delete, and select Delete.