You can enable the help desk feature and configure quick numbers in Control Hub. Once configured, the users just need to select a number from your configured number list to quickly make a call.

1

From the customer view in Control Hub, go to Devices, and then select your phone.

2

In the Configurations section, select All configurations.

3

Navigate to the Phone section and select Help Desk.

4

Configure the following parameters to apply the help desk feature to the device:

Table 1. Parameters for help desk
ParameterDefault and optionsDescription
Custom Menu Name

Default: Help Desk

You can customize the help desk display name on the phone menu screen. If it's empty, the display name is "Help Desk".

Enable

Default: No

Options: Yes, No

Enable or disable the help desk feature on the phone.

If it's set to Yes, the users can press the Favorite button to access the Help Desk phone screen to dial out a quick number quickly.

Quick Number [n] > Name

Default: empty

Set the display name of the quick number.

If it's empty, the phone displays the quick number instead.

Quick Number [n] > NumberDefault: emptySet the quick number for the related quick name.
5

Select Next.

6

Review your changes and select Apply.

7

Select Close to close the page.