The desktop app update controls for the Webex App has moved from the Messaging section to Organization Settings. In addition, these are the changes to how the controls work:

• 1-month frequency is called Latest (cadence).

• 3-month frequency is called Slow (cadence), and the behavior changed from 3 months to a 4 months frequency. Organizacije koje treba da kontrolišu ažuriranja zbog bezbednosnih ili promena u svom okruženju mogu da koriste ovaj kanal za upravljanje ažuriranjima u svom okruženju. This change is in line with how the current slow channel works for Webex Meetings sites.

  • Slow channel (cadence) is only available by request. If you want to request access to slow channel (cadence) for Webex App updates for your organization, contact your Cisco representative or Cisco support.

    Changes you make in this configuration takes effect immediately. If an update is available, clients will get the update configuration over the next 24 hours.

    For example, if you select a channel whose version is newer than the version your organization is using, users will see updates within 24 hours.

• Partners can now configure the desktop app update controls for all their customers or for specific customers.

• Partners can now block or allow their customers from changing desktop app update controls.

Apply update controls to groups

To apply update controls to groups of users.

1. Sign in to Control Hub and go to Organization Settings.
2. Click Templates and select an existing template to edit it or click Create Template to create a new template.
3. In the template Settings section, scroll down to Recurring software updates for Webex app.
4. Choose the update type for your group. You can update the Webex app automatically with every new version or schedule updates by cadence and deferment.
   • Automatic updates (Controlled by Cisco)—Your users are automatically updated each month when the desktop app update becomes available.
   • Custom scheduled updates with deferrals—You can decide when your users are updated using the following options:

     • Cadence—Choose from the options available, your users are updated using this frequency.

       • Latest—1 month.

       • Slow—4 months.

     • Deferral —You can optionally choose a deferral period. Kada je ažuriranje desktop aplikacije dostupno, počinje prozor za odlaganje i vaši korisnici se automatski nadograđuju kada se prozor za odlaganje završi. You can defer updates for up to 4 weeks for latest channel or 12 weeks for slow channel.

       For example, if there was a new release on April 4 and your deferral was configured to 2 weeks, then updates to users in your organization will start on April 18.

   Sledeća zakazana nadogradnja se izračunava i prikazuje u Kontrolnom čvorištu.

5. Click Download Webex builds to see the desktop app updates that are available.

For more information about how templates work, see: https://help.webex.com/article/n5uf91x/Configure-settings-templates

For more information about Group Management in Control Hub, see: https://help.webex.com/article/7eedy0/Group-management

Apply update controls to individual users

To apply update controls to individual users.

1. Sign in to Control Hub and go to Management > Users.
2. Click on the user you want to edit and go to General.
3. In the Recurring software updates for Webex app, choose the update type for your user. You can update the Webex App automatically with every new version or schedule updates by cadence and deferment.
   • Inherit (Default)—Your users’ updates follow your organization’s settings or any group-specific update controls you have specified.
   • Automatic updates (Controlled by Cisco)—Your users are automatically updated each month when the desktop app update becomes available.
   • Custom scheduled updates with deferrals—You can decide when your users are updated using the following options:

     • Cadence—Choose from the options available, your users are updated using this frequency.

       • Latest—1 month.

       • Slow—4 months.

     • Deferral —You can optionally choose a deferral period. Kada je ažuriranje desktop aplikacije dostupno, počinje prozor za odlaganje i vaši korisnici se automatski nadograđuju kada se prozor za odlaganje završi. You can defer updates for up to 4 weeks for latest channel or 12 weeks for slow channel.

       For example, if there was a new release on April 4 and your deferral was configured to 2 weeks, then updates to users in your organization will start on April 18.

   Sledeća zakazana nadogradnja se izračunava i prikazuje u Kontrolnom čvorištu.

4. Click Download Webex builds to see the desktop app updates that are available.

Poznati problemi

Trenutna verzija i ažurirani datumi se ispravno prikazuju samo ako je isti kanal (automatski, najnoviji ili spor) izabran u trenutku poslednjeg ažuriranja. Te vrednosti treba zanemariti ako je izabran drugi kanal.