The settings that you choose for call forwarding override the current configurations. You can activate or modify the following call forwarding settings for Webex Calling users and workspaces.

  • Forward all calls—Choose this option to forward all calls to a specific phone number. За допомогою них можна:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    • Select Play a brief tone for forwarded calls to play a brief tone whenever a call is forwarded.

  • Forward calls during busy lines—Choose this option to forward the calls when the line is busy. За допомогою них можна:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    If call waiting is enabled, this feature isn't triggered.

  • Forward calls when unanswered—Choose this option to forward the calls when it’s unanswered or exceeds a certain number of rings. За допомогою них можна:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Set the Number of rings before forwarding. Once the call exceeds this number of rings, it will be forwarded to the phone number entered.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

  • Forward calls if the network is disconnected—Choose this option to forward the calls when a user is unreachable or your office loses connectivity. За допомогою них можна:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    If you’re using the Webex App for mobile, this feature doesn't apply.

Налаштування переадресації викликів для користувачів Webex

1

From the customer view in https://admin.webex.com, go to Management and select Users.

2

Виберіть користувача й перейдіть на вкладку Виклики.

3

Go to Call handling section and select Call forwarding.

4

Виберіть настройки, які потрібно ввімкнути.

  • Переадресація всіх викликів.
  • Перенаправляти виклики під час завантажених ліній.
  • Перенаправляти виклики без відповіді.
  • Перенаправляти виклики, якщо мережу відключено.

Користувацькі параметри користувача замінюють ці параметри.

5

Клацніть Зберегти.

A user can also configure call forwarding on their own in the user portal. For more information, see Configure call forwarding. Any changes made to these settings by the user will be reflected in both the user portal and Control Hub.

Configure call forwarding for workspaces

1

From the customer view in https://admin.webex.com, go to Management and select Workspaces.

2

Виберіть робочий простір і перейдіть на вкладку Виклики.

3

Go to Call handling section and select Call forwarding.

4

Виберіть настройки, які потрібно ввімкнути.

  • Переадресація всіх викликів.
  • Перенаправляти виклики під час завантажених ліній.
  • Перенаправляти виклики без відповіді.
  • Перенаправляти виклики, якщо мережу відключено.

The custom settings applied to the workspace override these settings.

5

Клацніть Зберегти.