The settings that you choose for call forwarding override the current configurations. You can activate or modify the following call forwarding settings for Webex Calling users and workspaces.

  • Forward all calls—Choose this option to forward all calls to a specific phone number. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    • Select Play a brief tone for forwarded calls to play a brief tone whenever a call is forwarded.

  • Forward calls during busy lines—Choose this option to forward the calls when the line is busy. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    If call waiting is enabled, this feature isn't triggered.

  • Forward calls when unanswered—Choose this option to forward the calls when it’s unanswered or exceeds a certain number of rings. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Set the Number of rings before forwarding. Once the call exceeds this number of rings, it will be forwarded to the phone number entered.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

  • Forward calls if the network is disconnected—Choose this option to forward the calls when a user is unreachable or your office loses connectivity. You can:

    • Enter a specific internal or external phone number to which you want to forward the calls.

    • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

    If you’re using the Webex App for mobile, this feature doesn't apply.

Configure call forwarding for Webex Calling users

1

From the customer view in https://admin.webex.com, go to Management and select Users.

2

Select a user and click the Calling tab.

3

Go to Call handling section and select Call forwarding.

4

Choose the settings that you want to enable.

  • Forward all calls.
  • Forward calls during busy lines.
  • Forward calls when unanswered.
  • Forward calls if the network is disconnected.

Custom user settings override these settings.

5

Click Save.

A user can also configure call forwarding on their own in the user portal. For more information, see Configure call forwarding. Any changes made to these settings by the user will be reflected in both the user portal and Control Hub.

Configure call forwarding for workspaces

1

From the customer view in https://admin.webex.com, go to Management and select Workspaces.

2

Select a workspace and click the Calling tab.

3

Go to Call handling section and select Call forwarding.

4

Choose the settings that you want to enable.

  • Forward all calls.
  • Forward calls during busy lines.
  • Forward calls when unanswered.
  • Forward calls if the network is disconnected.

The custom settings applied to the workspace override these settings.

5

Click Save.