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10 травня 2021 р. | 289 переглядів | 0 — користувачі, які вважають цей матеріал корисним
Create a Conversation profile
To create a Conversation Profile:
1 | Sign in to the Agent Assist UI and select a project. |
2 | While you create the Conversation profile, ensure that you select the following:
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In the Suggestion Types field, select the Articles and/or FAQs to suggest documents from the knowledge base that are relevant to the end-user issues. When prompted to enter the details of the knowledge base, create a new knowledge base by selecting Data from the left menu.
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In the Retrieval Method field, select Inline suggestions (API response) to enable Webex CCAI to receive the responses from Google CCAI.
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In the Maximum Suggestions field, enter the maximum number of suggestions you want displayed for each suggestion set (returned by Google CCAI to Agent Desktop) in the Agent Answers gadget.
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If you are using Virtual Agent, select Enable virtual agent. A Virtual Agent provides conversational self-service with hand off to human agents as necessary.
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What to do next
Configure the Google CCAI connector. For more information, see the article Configure Google Contact Center AI Connector. Чи була ця стаття корисною?