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07 вересня 2018 р. | 28435 переглядів | 70 — користувачі, які вважають цей матеріал корисним
Question and Answer Sessions in Cisco Webex Training
As a host, you can configure the Q & A option to be on or off. When the Q & A option is on, you can configure your settings during a training session to fit your needs.
Turn Q and A On or Off
As the host, to use Q & A during a training session, ensure that the Q & A option is turned on. You can also turn it off at any time, if necessary.
1 | Do one of the following:
Option |
Description |
Mac: |
-
In the Session window, select .
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Select Tools.
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Windows: |
In the Session window, select . |
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2 | Check or uncheck Q & A. |
3 | Select OK. |
Set Privacy Views in Q and A Sessions
As the host, to protect the privacy of panelists and attendees during a training session, you can hide or show the following information when questions and answers are published on attendees' Q & A panels:
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Names of attendees who send questions
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Names of panelists who send answers
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Time stamps for questions and answers respectively
The names of attendees and panelists and time stamps are always visible on panelists' Q & A panels.
1 | Open the Attendee Options dialog by following one of these steps: -
Windows: Right-click the title bar of your Q & A panel, and then choose Attendee Options.
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Mac: Select ctrl, click, and then choose Attendee Options.
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2 | In the dialog box that appears, select any of the options that you want attendees to see, and then select OK. |
Assign a Q and A Question
As a host or panelist, you can assign questions to yourself or another panelist. The questions appear on the designated panelists' My Q & A tab, with the text assigned next to them.
1 | Access the menu option for the question you want to assign as follows:
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2 | Select Assign to for the person you want to assign it to. -
To assign multiple questions at the same time, hold down the Ctrl key while selecting the questions.
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If an assigned question is answered, the text assigned still displays.
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The text assigned does not display on attendees' Q & A panels.
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Set a Priority for a Question
You can set priorities—high, medium, or low—for any questions you have received on the Q & A panel. Your prioritized questions display on the Prioritized tab.
1 | Access the menu option for the question you want to assign as follows:
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2 | Select Priority > High, Medium, or Low.
After you set a priority for a question for the first time, a column appears to the left of the Q & A panel. Select the icon for the question you want to set priorities for, and then choose High, Medium, or Low.
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3 | To remove a priority from a question, click on the rectangular icon for the question, and then select Clear. |
Respond to Questions
The following tables describes the ways in which you can respond to a question.
Table 1 Methods of Responding to Questions
Option
|
Description
|
Answer a question
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Your answer appears on all participants' Q & A panels.
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Answer a question privately
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The following participants can see your response:
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Dismiss a question using a standard or customized answer
The standard answer reads: Thank you for your question. The information that you requested cannot be provided by any of the panelists.
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Defer a question using a standard or customized answer
The standard answer reads: Thank you for your question. Your question was deferred but will remain in the queue. A panelist will answer your question at a later time.
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Do one of the following:
Option |
Description |
To answer a question: |
-
On your Q&A panel, select the question from any of the tabs on which you received the question:
-
To select a question, click it once.
-
To copy the question into the text box, right-click (Windows) or press ctrl and then click your mouse (Mac), choose Copy, and then paste it in the text box.
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To clear the selection, right-click (Windows) or press ctrl and then select (Mac) the question, and then choose Deselect.
-
Type your answer in the text box.
 | |
To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then select (Mac) the highlighted text.
|
-
If a question has been answered verbally, you can send a standard response: This question has been answered verbally. Right-click (Windows) or select ctrl and then select (Mac) the question and then choose Answered Verbally.
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When you finish typing your answer, select Send.
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To answer a question privately: |
-
On your Q&A panel, select the question from any of the tabs on which you received the question:
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Select Send Privately.
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Type your answer in the text box.
 | |
To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then select (Mac) the highlighted text.
|
-
If you want to save the answer you typed as the standard private answer for all panelists to use, select Save or Save as Default.
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When you finish typing your answer, select Send.
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To dismiss a question: |
-
On your Q&A panel, right-click the question, and then select Dismiss.
 | |
(For Windows users) To dismiss multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then choose Dismiss.
|
-
(Optional) To customize the standard answer, select Custom, and then edit the text in the text box.
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(Optional) To save your customized answer as the standard Dismiss answer for all panelists to use, select Save (Windows) or Save as Default (Mac).
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Select Send.
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Select Yes in the confirmation message box.
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To defer a question: |
-
On your Q&A panel, right-click the question, and then choose Defer.
 | |
(For Windows users) To defer multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then choose Defer.
|
-
(Optional) To customize the standard answer, select Custom, and then edit the text in the text box.
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(Optional) To save your customized answer as the standard Defer answer for all panelists to use, select Save (Windows) or Save as Default (Mac).
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Select Send.
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Save a Q and A Session
At any time during a training session, you can save the questions and answers on the All tab on your Q & A panel to a .txt or .csv file.
Training Manager automatically saves Q & A sessions every two minutes to the Webex folder in the My Documents folder on the host and presenter computers.
1 | In the Session window, select File > Save > Questions and Answers. |
2 | Choose a location at which to save the file. |
3 | Type a name for the file. |
4 | In the Save as type box, select Text Files (*.txt) or CSV. |
5 | Select Save.
To review the content of an archived Q & A session, open the .txt file in a text editor or the .csv file in a spreadsheet program, such as Microsoft Excel.
Training Manager saves the file at the location and format that you chose.
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